Hello,
I'm having an intermittant problem with a vector that collects 5 digits for an account code and then ques to split. It seems to be failing during busy hours ( complaints rise at busy hours )where the caller, myself testing included, have entered 5 digits and just sit there without being transferred or hearing music and then disconnected after about 15 minutes. Agents are available during these tests.
I've looked at tone-receiver measurements and DTMF peak allocation is 4 and C-TTR is 8 peak allocation.
I have a 2182B, a 744D v3, a TN750C and v11 software.
All calls come in on a PRI and there are no errors in the ds1 log.
Display Events for vectors shows several of these entries:
31 Dial-ahead discarded 3/3 CD 07/06/08:31 08/18/16:57 255
31 Dial-ahead discarded 3/9 1E7 07/06/08:34 08/15/16:46 255
31 Dial-ahead discarded 3/10 21A 07/06/08:44 08/18/16:04 255
81 No digits collected 2/3 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/4 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/5 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/6 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/7 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/8 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/9 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/10 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/11 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/12 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/13 B3 07/06/08:46 08/18/16:51 255
Here is the vector:
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
01 collect 5 digits after announcement 4002
02 wait-time 2 secs hearing silence
03 queue-to split 1 pri m
04 announcement 4003
05 wait-time 30 secs hearing music
06 announcement 4004
07 wait-time 40 secs hearing music
08 announcement 4005
09 wait-time 60 secs hearing music
10 goto step 8 if unconditionally
11 stop
I'm not sure what else to look at for this type of error.
Any suggestions ?
I'm having an intermittant problem with a vector that collects 5 digits for an account code and then ques to split. It seems to be failing during busy hours ( complaints rise at busy hours )where the caller, myself testing included, have entered 5 digits and just sit there without being transferred or hearing music and then disconnected after about 15 minutes. Agents are available during these tests.
I've looked at tone-receiver measurements and DTMF peak allocation is 4 and C-TTR is 8 peak allocation.
I have a 2182B, a 744D v3, a TN750C and v11 software.
All calls come in on a PRI and there are no errors in the ds1 log.
Display Events for vectors shows several of these entries:
31 Dial-ahead discarded 3/3 CD 07/06/08:31 08/18/16:57 255
31 Dial-ahead discarded 3/9 1E7 07/06/08:34 08/15/16:46 255
31 Dial-ahead discarded 3/10 21A 07/06/08:44 08/18/16:04 255
81 No digits collected 2/3 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/4 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/5 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/6 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/7 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/8 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/9 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/10 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/11 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/12 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/13 B3 07/06/08:46 08/18/16:51 255
Here is the vector:
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
01 collect 5 digits after announcement 4002
02 wait-time 2 secs hearing silence
03 queue-to split 1 pri m
04 announcement 4003
05 wait-time 30 secs hearing music
06 announcement 4004
07 wait-time 40 secs hearing music
08 announcement 4005
09 wait-time 60 secs hearing music
10 goto step 8 if unconditionally
11 stop
I'm not sure what else to look at for this type of error.
Any suggestions ?