Definity R11 Vector Failing to Collect Digits

[Blueline]

Hello,

I'm having an intermittant problem with a vector that collects 5 digits for an account code and then ques to split. It seems to be failing during busy hours ( complaints rise at busy hours )where the caller, myself testing included, have entered 5 digits and just sit there without being transferred or hearing music and then disconnected after about 15 minutes. Agents are available during these tests.

I've looked at tone-receiver measurements and DTMF peak allocation is 4 and C-TTR is 8 peak allocation.

I have a 2182B, a 744D v3, a TN750C and v11 software.

All calls come in on a PRI and there are no errors in the ds1 log.

Display Events for vectors shows several of these entries:

31 Dial-ahead discarded 3/3 CD 07/06/08:31 08/18/16:57 255
31 Dial-ahead discarded 3/9 1E7 07/06/08:34 08/15/16:46 255
31 Dial-ahead discarded 3/10 21A 07/06/08:44 08/18/16:04 255
81 No digits collected 2/3 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/4 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/5 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/6 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/7 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/8 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/9 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/10 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/11 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/12 B3 07/06/08:46 08/18/16:51 255
81 No digits collected 2/13 B3 07/06/08:46 08/18/16:51 255


Here is the vector:

Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 collect 5 digits after announcement 4002
02 wait-time 2 secs hearing silence
03 queue-to split 1 pri m
04 announcement 4003
05 wait-time 30 secs hearing music
06 announcement 4004
07 wait-time 40 secs hearing music
08 announcement 4005
09 wait-time 60 secs hearing music
10 goto step 8 if unconditionally
11 stop


I'm not sure what else to look at for this type of error.

Any suggestions ?

 

[mikeydidit]

09 disconnect after announcement none

Try adding this step and see if it helps.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[SF0751]

The next time you test, can you use list trace vector xxxx and post the results?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[avayastrongman79]

I might be incorrect, but I don't see any goto or route to steps for a specific set of 5 digits? I know you have your queue-to step at 3, but are you intending to send the caller somewhere specific, or is it just set to accept any 5 digits?

 

[SF0751]

...with a vector that collects 5 digits for an account code and then ques to split.

We do the same thing here; the digits are stored and then when the call is delivered to an agent, the agent uses the "callr-info" button to display the digits that the caller input earlier.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[Blueline]

Yes, sorry it took so long to reply. The agent presses the caller-id button to display the info. It's been working for a few years other than this new disconnect issue.

I'll capture a trace and post it later. I'm off-site right now.

 

[avayastrongman79]

Thanks for replying how you utilize collect digits for account code. Definitely learn something new everyday.