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I apologize, I only saw your third reply, not the second one. Our BCM still says UM seat, and we don't use/install the Desktop Messaging application, even though we do get our voicemails in our email. That's why I tend to get confused when people say UM/Desktop because they are not really the...

Right, but we have 2 features that we set up from the COS, Call Recording and Message Forwarding. We don't have any Desktop/UM installations at all. Those people who have Message forwarding just get their VM's as a .wav file in their email. I need to know whether its Call Recording or Message...

Not Desktop/UM. Just UM. When I'm in callpilot manager and I'm assigning people to the correct COS, if I try to assign more than 20 people to our call recording/message forwarding COS, I get a message that pops up and says we only have 20 Unified Messaging licenses.

Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...

Sorry, just realized this is the wrong Nortel forum - I'll repost in the right spot.

Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...

Sorry - it's on whichever line is currently null - so one of these: PremAmt = Trim(Worksheets("Sheet1").Cells(x + StartDataRow - 1, 2).Value) LoanAmt = Trim(Worksheets("Sheet1").Cells(x + StartDataRow - 1, 3).Value)

I've got an excel spreadsheet that will contain data in up to 3 columns. If column A is populated, then either column B or column C (or both) will also be populated. If A is empty then B&C are by definition empty (even if someone makes a mistake and enters stuff there) A is a date, B&C are...

That did it - Thanks a TON!

I've got an Excel spreadsheet (designed by an outside source - I cannot change it's formatting) that basically has a bunch of header rows (23), a couple empty rows, then rows of data (anywhere from 2 - 5000), a couple more empty rows, then a couple footer rows. What I need to do is start at A26...

We have an international partner in Switzerland. If one of my users (located in Luxembourg) calls them from his VOIP phone (connected to our BCM here in the US), all is good. If my CEO (who is here in the US) tries to dial them, the line just stays "dead" for about 20 seconds, then goes to...

I can't start recording until I have both parties on the line and have obtained consent - then I start recording and repeat that they gave consent and now I'm recording. (per our legal counsel). I guess I'm going to have to look into something else.

My company won't pay any extra for 3 way calling - when we already have that ability via the "conference" button on the phone.

I don't get a dial tone. It is enabled, but I don't think it's a Centrex line. :(

Cook1082 - If we can make regular calls and record them - and we can make 3 party calls - why can't we record them? What we need to do is get 2 parties on the phone and then record the outcome. Any other suggestions on how to do this?

Ironhorse - what's the Link feature?

So, I've figured out the call recording with F989 and we've used it successfully. The problem starts when we try to record a conference call. We get both parties on the phone, then press F989 and the display says 'no call' and nothing records. Any ideas?

Is what patched? Our BCM? His IP Phone? CallPilot Software? How do I know if my BCM is fully patched?

We have a BCM50 and Call pilot. I've got one IP user in another state. When this user calls into another extension and attempts to leave a voice mail, it usually does not save that voicemail. I just had him call me and go to voicemail. While he was leaving the message my MWI blinked as did...

I had those options correct. We figured out the problem late yesterday. When you opened one of the emails that was sent, it was trying to reply to ext#@BCM.mycompany.local - we added a DNS entry on our servers for BCM.mycompany.local and it started letting the email replies get back to the...