How to count UM seats?

[pluto1415]

Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both.

What I need to know is if BOTH the "Record A Call" and the "Message Forwarding" require UM licenses. I'd like to split people out into more COS, one for recording, one for forwarding, one for both and one for neither - but I need to know how I'm counting UM licenses.

Thanks in Advance!

 

[curlycord]

UM/Desktop and Call Recording have nothing to do with each other.

UM/Desktop has its own license.
Normal Call Recording can be done without a license but Professional Call Record needs a it's own license.

You have 8 Primary COS's to play with (odd numbers for primary language)




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[pluto1415]

Not Desktop/UM. Just UM.

When I'm in callpilot manager and I'm assigning people to the correct COS, if I try to assign more than 20 people to our call recording/message forwarding COS, I get a message that pops up and says we only have 20 Unified Messaging licenses.

 

[curlycord]

Old name: Unified Messaging
New name: Desktop Messaging

Both the same thing.

Required for anything to do with mailbox and email.

Your COS has nothing to do with the issue.
If you want more Message Forwarding then get UM/Desktop messaging seats
If you want more Professional Call Record then get more Professional Call Recording seats
If you want basic Call recording then do nothing.







________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

I should have said COS only permits a user the ability to use the feature if enough licenses.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[pluto1415]

Right, but we have 2 features that we set up from the COS, Call Recording and Message Forwarding. We don't have any Desktop/UM installations at all. Those people who have Message forwarding just get their VM's as a .wav file in their email.

I need to know whether its Call Recording or Message Forwarding (or both) that uses up a UM license.

 

[curlycord]

I just told you how it works....twice!
If you still dont understand then somebody else will need to try and help you.



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[pluto1415]

I apologize, I only saw your third reply, not the second one.

Our BCM still says UM seat, and we don't use/install the Desktop Messaging application, even though we do get our voicemails in our email. That's why I tend to get confused when people say UM/Desktop because they are not really the same thing in our world.

I guess the answer is that the Message forwarding uses our UM seats, but the Call recording does not.

 

[curlycord]

Correct!



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca