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I am once again going through the hoops of getting one of my customer's sites certified for PCI compliance. I have been doing this for many years, and it keeps getting harder and harder, but since we moved the web site to an Azure cloud App, it is impossible. I can address most issues, and have...

Hello People, I have a problem with IIS 8.5 on a Vultr virtual machine. It is a Windows Server 2012 R2 Standard. The server has Filemaker Server 15 on it, and it has been functioning properly for months. The Filemaker Server Administration website has also functioned the entire time. Now, the...

Any ideas? Anyone? TIA, Cesar

Hi Joe, Thanks for responding. The system has a PRI trunk with 23 channels. The system is forwarding on channel 23 (normal for outbounds). THanks, Cesar

Hello Gurus, I have a strange situation (Avaya has a lot of those apparently). I have an extension that is set to unconditionally forward to an external landline number where the user has an office. If one calls from external phone (a cell) everything is fine, there is audio whether the user or...

Hello Gurus, Never mind! I found the problem. It was the User's No Answer Time, which was set to 2 seconds, so after 2 seconds the forwarding was cancelled and the call sent to the user's voicemail. I increased this time significantly and it all works properly now. Thanks, Cesar

Hello Gurus, We recently upgraded from a bunch of analog trunks to a Comcast PRI. So far it has been uneventfull, with the sole exception of the fact that we are unable to forward calls to extensions to external numbers. Calling the same number on a speed dial or manually functions properly...

Hi IPGuru, I did locate those calls, because the above SQL query does return the extension and user that originated the calls, and there was no phantom caller, just various slightly confused users. It is basically user error. People are going just a little too fast and hitting the one twice...

Hello Gurus, I have figured out how to track those pesky 911 calls. It is just a SQL statement executed against the SDXArchiver database. You do have to have admin access to the db (Windows or sa). USE SDXArchiver select top 1000 _tblIndex.DateID, CCS, CDUR, NDBO, tblNames.DN...

Hello Gurus, Lately there have been a few outbound 911 calls happening that no one claims to have initiated. I delved into the CCC database and finally was able to squeeze out a report of outbound calls, their numbers and their origin. Unfortunately, the 911 calls in question are not...

Thanks to all. I think I will go with CarGoSki's option 1, followed (if necessary) by Telecomboy's suggestion, and finally Kyle's suggestion, since they already have the VB license and it is quite challenging but seriously entertaining to write code in VoiceMail Pro VB. I may even just give it...

They do understand, but they just do not want to press two keys (I think this is where the selective amnesia comes from). To them it is unacceptable that they should have to press 2 keys. They want to press only one, like their old (circa 1925) voicemail system. Can anyone come up with...

Hello Gurus, Is there any way to change the function keys in VoiceMail Pro in Intuity mode? I mean the keys to fast-forward, rewind, skip, delete messages, etc. I have a customer who just cannot remember to press *3 to delete messages. Any help would be appreciated. Thanks

Sorry! Forgot the important details. I am working on a 406v2 running 3.2(67). Thanks.

Hello, I am looking for a way to forward the CLI when a voicemail is received at one extension and forwarded to another. At the first extension, upon retrieving the new voicemail, the system says "Call from extension (CLI#)...," but when the voicemail is retrieved at the forwarded extension...

I think I know what is going on with the modem firmware. This site had a 403 with 2 ATM 4-port analog trunk cards. I swapped it out for the 406v2 with an IP400 26-port analog trunk module. Once I installed the firmware on the 406, to preserve all of the user configuration, I opened the 403...

Wow! Conference chip? Talk about discreet components. Here are the first few lines from monitor, even though I would tend to agree with Kevin that it is a hardware issue, mostly because I am running the exact same hardware/firmware configuration at another site and conferences and everything...

It is 3.2(67). I have considered 4.0 mostly because I no longer receive the tone when doing a hands-free intercom connection, which I know is a bug. I have not considered 5.0 yet. Not on-site, so I cant tell what pcs version. Is there a remote way to tell? Thanks, Cesar

Update! It turns out that there is no audio whatsoever on internal conferences between digital sets either. Everything seems to be fine, the displays show the right stuff (Conf 100) and adding or dropping users works, but no audio. Is my 406v2 broken? Any ideas on how to proceed? Could it...

Hello Everyone, First of all I would like to thank everyone here who post answers to all the questions. Wouldn't know what to do without you all! I have, what I am finding out to be, an odd problem. A user on a 4406D+ calls an external number, talks for a moment, then hits Conference. Then...