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Thank you for the help, very informative.

Just checked their config. So we would simply add an option 125 for every phone VLAN populating the VLAN ID field. I.e Option 125: TFTP Server Address: "system A IP" Call Server Address: "system A IP" VLAN ID "80"

I got it wrong LLDP is enabled so phone boots straight to designated VLAN. So each scope for vlan would need options to point to the designated MCD system?

Great stuff when you have a cluster to upgrade !

It has been down since early this morning, anyone else having these problems?

Share your findings!

I've tested using a pure USB headset and have had no problems but have not deployed it.

What reporting purposes stops you from having a path per DNIS? Surely you can just group the paths together for reporting on CIS?

Yes the ONS device is on the Remote Directory. I can only add devices to a PRG that exist on the same 3300. I need to do some reading about EHDU, not tried it before.

I cannot get Personal Ring Group [primary multiline set] to accept an analog set as a member from a different 3300 on the cluster. Is this not supported? [MCD4.0]

I will mirror what supernova99 states. What did you upgrade from and to for both 3300 and CCM server?

Its from <eMOHdb.tar>.

Music_out file is contained in the tar file.

I have got a system that the customer has updated the embedded system MOH many years ago. They lost a copy of it. I need to extract it from the MXe befire they can change it to something different <so that they can roll it back if needed>. I have searched through the directory via FTP and have...

They have 2 x trunk gateways to act as queue gateways so not a problem. ACD Hotdesking can convert traditional ACD agents in ESM User Config form. They will need additional ACD agent licenses on the 2ndry MXe Server, however will it also need device and user licenses for the phones? Maybe they...

So no additional resilient licenses need to be purchased for the secondary mxe server [device/user/etc]. Remember they have no resiliency. They have CCM and rely heavily on MI - historical data for their agents. Wont changing their agent IDs and deleting their existing ones cause a big issue...

What about IQ?

I have a customer abroad that needs an update. They have a user gateway and 2 x mxe2 trunk gateways. The admin has told me that she has 60 ip phones and 50 ACD agents with NO ACD HOTDESKING. They are on MCD 4.0 and need to go to 4.2, but they want resiliency so have bought another MXe server...

I have just had Windows 7 given to me also. Will it work on MCD 4.0/4.1 also?

Guys, how are you finding 4.2? How long is 5.0 off release?