mitelmitel
Programmer
I have a customer abroad that needs an update.
They have a user gateway and 2 x mxe2 trunk gateways.
The admin has told me that she has 60 ip phones and 50 ACD agents with NO ACD HOTDESKING.
They are on MCD 4.0 and need to go to 4.2, but they want resiliency so have bought another MXe server.
The licensing has changed, so how many device, user, and ACD licenses are needed on the new server? Do they need to go to Hot Desking? If so that will double on licenses needed?
Mit.
They have a user gateway and 2 x mxe2 trunk gateways.
The admin has told me that she has 60 ip phones and 50 ACD agents with NO ACD HOTDESKING.
They are on MCD 4.0 and need to go to 4.2, but they want resiliency so have bought another MXe server.
The licensing has changed, so how many device, user, and ACD licenses are needed on the new server? Do they need to go to Hot Desking? If so that will double on licenses needed?
Mit.