Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: voipinfo
  • Order by date
  1. voipinfo

    IPOffice and VoiceMailPro Languages

    I know that arabic is not supported and also which languages it supports. But now I need a way to Do with Arabic Language. Should I contact AVAYA to implement this ? Please advice if there's anyway to impelement Arabic voice prompts ?
  2. voipinfo

    IPOffice and VoiceMailPro Languages

    Thanks for your reply. Could you please explain more ? For example What about language Grammar I mean that in Arabic the grammar is different from English. for example if a sentence is combined from 3 wav : in English the Grammar and the order of these wav files to be played differ in Arabic...
  3. voipinfo

    IPOffice and VoiceMailPro Languages

    Dear All One of my customers has a branch in Saudi Arabia. I want to put IP Office system with voicemail pro in the branches and Head Quarter ( cause each branch is in different country) and enable dialing feature by IP Line ( in IP Office ) without SCN just dialing feature with shortcodes...
  4. voipinfo

    cant dial out sip trunk

    Please try use the IP address of SIP Provider instead of domain name. Instead of N"@curryip.com" use N"@64.58.241.162" Maybe some DNS problem with your IPO Voipinfo
  5. voipinfo

    cant dial out sip trunk

    Please visit the link below. It's a Technical note from avaya on how to configure SIP trunks between IPO and SIP Provider. Follow the steps and find if it is similar to what you are doing. https://www.avaya.co.uk/emea/en-us/resource/assets/applicationnotes/bandwidthcomipo.pdf
  6. voipinfo

    Notify caller of transfer to target IP Office 500

    Dear amriddle01 You mean that the agent himself announce that he is agent number 1 or something else ?
  7. voipinfo

    Notify caller of transfer to target IP Office 500

    Thanks for your effort tlpeter. I have tested and reach your answer that in Huntgroup User Announcement will not play. Could you please let me know the reference you have searched for this topic cause I don't find anything in IP office documentation. Good Luck tlpeter
  8. voipinfo

    Notify caller of transfer to target IP Office 500

    I have tested it but not working. test it without voicemail pro. at Incoming Call routing put 300 instead of VM:test1 and add announcement for all extension in voicemail pro ( with Queued start point and a generic action to play wav ) When I dial in to the IP office it directly ring on...
  9. voipinfo

    Notify caller of transfer to target IP Office 500

    What do you mean bye "Try without the vm transfer to the group" ? you mean in Incoming call routing instead VM:test1 set it to 300 ( the huntgroup )?
  10. voipinfo

    Notify caller of transfer to target IP Office 500

    Thanks to all answers. I have tested tlpeter and intrigrant 's suggestion. Below is the testing call flow : 1- Define a Voicemail Pro module and name it to test1 2- In module "test1" after the start point I put a generic action to play greeting message and after that put a transfer action to...
  11. voipinfo

    Notify caller of transfer to target IP Office 500

    Thank intrigrant for his/her Idea and tlpeter for the explanation.
  12. voipinfo

    Notify caller of transfer to target IP Office 500

    Thanks tlpeter Now I do not access the customer site , as soon as I test it I will post the result to forum.
  13. voipinfo

    Notify caller of transfer to target IP Office 500

    As tlpeter said "Why does the customer want that ? Maybe there is a different solution " The project is for a call center and the customer want it to announce extension number ( or operator code or something like this ) to the caller. So in Customer care department they could track which...
  14. voipinfo

    Notify caller of transfer to target IP Office 500

    This scenario is what the customer need,therefore I should implement it or he will not buy avaya.
  15. voipinfo

    Notify caller of transfer to target IP Office 500

    I have IPOffice 500 platform and Voicemail Pro. I have configured one huntgroup which has 10 user in this huntgroup. Then in Voicemail pro define a callflow which has a generic action and play a welcome message and then a transfer action which transfer the callerto the huntgroup.The huntgroup...

Part and Inventory Search

Back
Top