Notify caller of transfer to target IP Office 500 1

[voipinfo]

I have IPOffice 500 platform and Voicemail Pro.
I have configured one huntgroup which has 10 user in this huntgroup.
Then in Voicemail pro define a callflow which has a generic action and play a welcome message and then a transfer action which transfer the callerto the huntgroup.The huntgroup number is 300.
What I need is that voicemail pro or IPOffice announce the extension number ( which is a member of huntgroup ) to caller.
There is an option in specific tab of transfer action called "Notify caller of transfer to target" which will play the huntgroup number ( I have define 300 in this case).
But I need the the extension number to be played to the caller(for example extension numbers are 301,302,303,... in the huntgroup number 300).
I am look forward to view your answers.
I will appreciate all you answers.

Voipinfo

 

[voipinfo]

Thanks for your effort tlpeter.

I have tested and reach your answer that in Huntgroup User Announcement will not play.

Could you please let me know the reference you have searched for this topic cause I don't find anything in IP office documentation.


Good Luck tlpeter

 

[amriddle01]

The agents could always answer with their extn number if it's that important, it doesn't matter if its automated or a person making the announcment.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[voipinfo]

Dear amriddle01

You mean that the agent himself announce that he is agent number 1 or something else ?

 

[amriddle01]

Why not, it's an alternative, the system making the anouncment just before connecting and the agent answering with the same info both do what they want.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

In manager at the user's announcements tab and then the help button


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[Notsetinstone]

I haven't tried it but I don't see why user's announcements would come into play with a call transfered via a hunt group.

I think this can be some with shortcodes, vmpro modules, virtual users and regular users but in the long run it will be a nightmare to manage.

Just because a customer asks for something, that doesn't mean you should do it even if you can. There is a right way and a wrong way to do everything, It your job to guide the customer.

I haven't heard a compeling case to do this, unless you are trying to build in long term problems that you can bill them to fix down the road.

http://www.nu-tel.com

 

[intrigrant]

@TheTaker, @amriddle01 and @TomMills - no comment
@all the others
I did not test this but it is in my opinion the only way that it may work.

Now you have a group (200) with users in it ( 201 - 205 )

do the following ( if possible first on a testrig )
Create a shortcode: SC=*70X, TN = ?30N, Action = VMCollect, lineID = 0
Create for each groupmember a dummy user (301-305) with VM disabled and a unconditional forward to a shortcode(user 301 to *701, 302 to *702 etc.), set the forward timer to 999. For each dummy user you must create a IP extension, these extensions do not have to be physically present on the system.
In VM create a "Leave" startpoint for each dummy user(301-305) and put a announcement first and then a blind transfer action to the agent (301 - 305).

In group 200 remove the agents 201-205 and put dummy 301-305 in the group
Change the group type to rotary or sequential (thats the only drawback on this)

 

[Westi]

You made me curious I will test that on Monday when I get to my test system.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[intrigrant]

I forgot one thing : make sure that the dummy user includes group calls in the forwarding settings.

 

[jamie77]

I can see how that would work intrigrant but wouldn't it also break the group?? ie, it would go to the group, pick who is next to be called and go there no matter if they are on the phone/away from desk etc...

What happens when it does this and announces "Agent 301" to the caller and some dials *30 to pickup the call!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

That is the problem with this request
It is not in the system and you have to do a lot of tricks
And it all depends on how it is handled


ACA - Implement IP Office
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ACA - Implement IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

The next thing is the customer will want accurate CCC reports on these calls!!!!!!!!!!!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

That would be a fun job to do


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

yes nothing is perfect.
I would never do this myself but the prompts will be played.
Keep it simple is always the best.

 

[tlpeter]

A simple solution will be recording the calls and use contact store for listen back of the calls

This way the callers will know that the calls are monitored and the agent know that they need to do there best


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!