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Adding...this is for CP Application Builder

Can I change announcements in an application on the fly using CP Prompt Maint? If so can anyone give me a push on how? I got one main company app that main # comes in to. Client wants to have various announcements already pre-recorded waiting in the wings to pop in..leike bad weather etc...

Yes, thanks. I know the basics of timers and conditions. It is the set up of the OVDN..what it should be, and once in mail, what to put in the SDN table. I believe that answer is the ACD-DN of the real agent queue

Hello Tek Tips Tech Community, Please help. I have an ACD queue that needs to overflow by time (TOFT) to Call Pilot. What do I make the OVDN? How is that programmed in the PBX? I know the rules change for queues and NCF when Call Pilot was introduced. The overflow by number works, just not...

Thanks again Stanley and GHTROUT. Love you guys. D.

Stanley, It doesn't work. I'm "hanging it up" (pun intended *g*) and going to recommend installing a side phone. Thanks very much for your feedback. D.

Thank you both very much. I love this Board and am grateful for the help and replies.

Hello, I'm sure this is an easy one for you all... Console, from loop key, dials 4141. 4141 is SCR appearance on key 2 of secretary's phone. She answers. Operator needs to speak with secreatry's boss, owner of key 0, 4141. She puts operator on hold. Her key 4141 is flashing. She buzzes...

Can I block via Verizon (it's their number)a full 10-digit telephone number from ever coming into my PBX via LDN? I do not have DIDs, just a PRI number that comes into my Call Pilot and follows a menu. I have no Symposium, no CCR, no CC8. Verizon doesn't block, that I know of, so do you have...

Thanks!

Re-phrasing the last question a bit.... Can I use the ICI keys to take overflow/more traffic from Loop Keys? I have 3 console operators. If all 6 Loop keys are active, can I have more Loop calls roll to ICI keys? Lastly, can I program more than one route on a Loop key? Thanks very much.

Can I add more than six loop keys to an M2250 console

I moved an opt. 11c and consolidated equipment from 3 cabinets to 2. I have removed the fiber connector from the SSC board, outted all the line cards, but can't find where to out the cabinet in software. I am running rls.24.24. Thanks!

I moved an opt. 11c and consolidated equipment from 3 cabinets to 2. I have removed the fiber connector from the SSC board, outted all the line cards, but can't find where to out the cabinet in software. I am running rls.24.24. Thanks!

Hi all. I made an attempt to program this when I added 22 new phones to a new customer in a building using an Opt 11. There are 8 other customers with their own tenant numbers already on the PBX. Just basic, simple tenant to route stuff, no console presentations class or anything else. My...

Many thanks to telebub,CDMF,Dougo123,and nrsman !! I am adding additonal spans. Your guidance and information will make me succesful on this project.

Howdy. I need help programming a D-ch (opt 11), to be shared with 2 new PRIs. Also, it has a back-up D as well. How does sharing work with that? Thanks for any support here.

Howdy. I need help on how to program a D-channel to be shared with 2 PRIs. Can it be shared with more than two? If I already have a back-up D, how does that get get shared too? Thanks for any support here.

Hi. Calling the ACD queue that these three phones reside in is AOK....equal distribution. Calls going to a Call Pilot menu first then coming into the queue with mixed sets is the issue. I found out that there is a new Nortel patch out for this (CS1000). I do not have all the details, but it...

Thanks! I will implement both suggestions!