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Yes. We do have 2250 console. I will take that route to forward Operator calls to external number! I am a novice but you are saying that the console phone has built-in function (nit_data) to forward calls. I will look into manuals on 2250 console phone on this function. Thanks once again!

Sorry about the late reply. I've been out for few days... And thanks for all the help. We are currently using Octel voice mail. I guess it's safe to say that once the calls are routed to Auto Attendant, then the calls has reached the voice mail and any forwarding needs happen from voice...

Hello, Thank you in advance for any assistance. I am looking for a way to forward calls, that was routed to the Receptionist. When a caller calls our company main number, they can simply press '0' and it will route the call to our receptionist (Console Phone). Is there a way for us to...

Thank you for your support to the end. This was a fun learning experience for me. Thank you once again.

BTW, I didn't see your last post before I sent out the 27 Jan 09 19:37 post. I didn't expect your response to be so fast!!! Thank you.

Thank you for the feed back. I did confirm that the tunks are ground start as I need to grond the ring/red side to get a dial tone. I also confirmed that the tip and ring is not reversed. Finally, how do I dead shot the two wires? and if I do, what happens to the call coming in on that...

Well. Here is what I did for work around. I wasn't srue as to how to actually troubleshoot the bad TN or port. Rather troubleshooting the problematic TN/port, I switched out the TN associated with the 2nd incoming trunk line (one that just kept ringing) with the other TN that was associated...

hello. I've finally used a butt-set and confirmed that the call rings to the MDF in our phone closet. It is indeed the second trunk line and TN (7.0.10.0). I can actually answer the call from my butt-set. So in this sense the service is being provided without an issue from our vendor to our...

Awesome!! That did the trick. Thank you so much for your help GHTROUT! As for the other issue I am in the middle of trying to get hold of our account representative (AT&T) to have them verify the trunk for the ring tone. Thank you once again!!

Thank you in advance for any help on this issue. I have been working on some other PBX issue and it appears it pours when it rains... I was notified by one of our users that unused DID's are being routed to attendant console. For example, a user left the company and I had his TN (where the DN...

Thank you so much for all your help! Really, this has been a big learning curve for me. Thank you once again. I will look into the issue and will be sure to post the result. Thank you.

Sure. I used a Maintenance Set feature from my phone and did a trk to TN 7 0 10 0 and had no dial tone... I check the wire and it looked fine and shows idle in the Print TN output. Can I assume that the issue maybe with the carrier and that they may need to come out to fix this particular...

Perhap one of the trunk in the ROUT 8 (where the second calls come in) is bad? If so what can I do at this point? Thank you.

Here is also another finding. I ran a call trace of the 3rd call to our main line (made 3 calls consecutively). First call was pickup by Auto Attendant, second call just kept rining, the third call was also pickup by Auto Attendant. I then traced the third call and confirmed that it also come...

I see!!! This time, I made sure that I actually receive the transferred call on my station, before I ran the trace of my cell phone calls. Below is the output and it does confirm that the calls are coming in on ROUT. I traced 3 calls and they all came in on a same TN in ROUT 8. Please see...

I'm wondering if I did the call trace correctly. I am also wondering if the 'ORIG 024 0 11 03 15 TRN' and the 'ORIG 008 0 11 08 15 TRN' are just the calls traced from Octel (Auto Attendant)... Since the inbound calls to our main line have already successfully reached the Octel (hince the...

Thank you. Here is how I have determined the incoming route of our main line number. I made a call to our main line from my cell which was pick-up by our Auto Attendant. From there, I had the call transferred to ext. XXXX. As the call was being transferred, I ran a trace on that extenstion...

I see : ) Below is the LDIC from today for your reference. Looking at the output below, can I confirm that there was a incoming call on this route? At least on TN 20 0 2 0? >ld 36 TRK000 .ldic 0 8 TN 020 0 02 00 : 0 DAY(S) TN 007 0 10 00 : 1 DAY(S) TN 024 0 01 04 : 1 DAY(S) TN 005 0 02 00 ...

Changing the ICOG prompt to IAO worked like a charm. I was then able to print out the ldic of ROUT 8 on LD 36. The report shows that the trunks are being utilized everyday. Please see print out below for reference. Thank you for all your help, really... I'll keep working on it for now...

Thank you. I ran the ldic on the route where the error message was being received. This is also the same route, where I did a call trace from Auto Attendant to my extenstion was verified to. When I ran the ldic, it seems that it is saying that the route is not an incomin trunk (my records...