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  1. baldyeagle

    Avaya Index 9.2.1

    just found it, directory, general, deallocate.......
  2. baldyeagle

    Avaya Index 9.2.1

    thanks a lot. checked the internal and I have rogue users 1, 2 and 6 (with 5 as a pilot). how do I delete these entries? I am assuming I set these up in the directory by mistake
  3. baldyeagle

    Avaya Index 9.2.1

    I have inherited an Index 9.2.1 and thought I had mastered it over the weekend. unfortunately I am not as much of a Guru as I first thought. All of the users have inbound pilot numbers falling back to their user extension via a call control plan(6125 to 25 to ext 215) which is fine, they have...
  4. baldyeagle

    Extend IP Office to new office over copper

    are the phones 2 wire or 4 wire phones? you could just strip back the cat5 cables giving you 8 pairs and patch them at each site?
  5. baldyeagle

    Voicemail during In Service Hours

    I use voicemail lite in the office (403DS) which sends an email with every message. The only issue is that this also does this during the day (between 9 and 5). Is there any way of only using voicemail to email after hours and at weekends?
  6. baldyeagle

    Adding an Outbound SIP trunk to Avaya 406 v2

    how easy it is to do this? I currently use ISDN for all outbound over BT but would like to move to a VoIP trunk
  7. baldyeagle

    ACT! pop Phone Manager

    Tom, that IT Dial works very well. very pleased with it thanks
  8. baldyeagle

    ACT! pop Phone Manager

    I can see under call status that it is passing the "9". I will log into the manager and see if it is on the lines ta!
  9. baldyeagle

    ACT! pop Phone Manager

    aye, logged in and downloaded. works well. just one thing, which will be my fault, when i dial in uing my mobile the system presents my number with a preceding 9 (e.g 07939335332 is presented to the PC as 907939335332) what have i done wrong? (head in hands weeping)
  10. baldyeagle

    ACT! pop Phone Manager

    is that crmaddon one any good then? cant see a trial version on their website...
  11. baldyeagle

    ACT! pop Phone Manager

    Can I screen pop ACT! 2010 using phone manager lite? or do I need the pro version?
  12. baldyeagle

    Short codes programmed into buttons

    all worked perfectly, gold stars all round. just one more thing though, how could I change the mobile it is diverting to from a remote location?
  13. baldyeagle

    Short codes programmed into buttons

    another exceptionally simple question I am sure... I have 3 girls in the office who work on call every few days. at the moment they have a fairly clumsy way of transferring the work mobile to each other but I would like a simple solution to this. I would like 3 buttons on a 5410DS programmed...
  14. baldyeagle

    Call routing on IP Office

    I have an IP 406n2 running 4.2 firmware. I am looking to try to install something that will allow a simple "press 1 for sales" "press 2 for maintenance" menu when customers phone our main number. is this what VM Pro is used for as I am more than happy with the voicemail Lite software for our...
  15. baldyeagle

    VCM5 module

    another probably basic question. I have a 403DS with a VCM5 and a draytek 2900 as the VPN gateway with the remote office running a 2700 draytek and a 4620 ip phone. quality is great but how many ip phones can i run at a time using a VCM5? is it 5 concurrent connections in the same way the ISDN...
  16. baldyeagle

    "hosting" an IP Office

    tlpeter is right, using the draytek as a LAN to LAN VPN. the users have draytek 2600 in their homes for the connection. We only have 2 remote users at the moment but i can see this increasing. How do you go about setting up a hosted PBX? i think our needs are growing now regarding remote users...
  17. baldyeagle

    "hosting" an IP Office

    I have a couple of new starts working part-time from home for us (bookkeeping) and they each need an extension. I have a 403DS in the office, a VCM5 installed and have set up VPN connections to the office using a Draytek 2820 router. what is the best phone to buy for the remote locations and...
  18. baldyeagle

    diverting to reception if all lines busy

    you have the mind of a genius Riddle. I will try that, it makes perfect sense. I dont have VMPro only VMLite.
  19. baldyeagle

    diverting to reception if all lines busy

    i have a DDI number programmed into the switch in the office (ip office403ds 3.2 (67)), divert is always on and it diverts to my mobile. sometimes though it throws up a "218 error please leave a message". i think it is because there are not enough lines in the building and as it cant grab one...
  20. baldyeagle

    Extension Billing

    based in edinburgh. I have installed the delta server which is working fine and i can see the log file being created. I take it I cn just import this into excel or something and do it that way? obviously a specific application would be easier but it all comes down to cost. thanks guys though...

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