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  1. craigwitthoft

    Calling certain number routes back to our main number

    Good afternoon- We have been having some issues dialing one number in particular. Our serivce provider thinks that they have the number forwarded causing an extended connection time or something to that effect. He said our phone system times out or something while trying to connect. You can...
  2. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Back on this project again..Have tried a couple special builds from Avaya also.. They are also scratching their heads.. Will I have to have the phone company change to 5ESS then also?? Here is the trace from the phone company. BAD CALL INFORMATION_ELEMENT...
  3. craigwitthoft

    Have to wait for prompts in VM Pro

    On the contrary my friend, I have thanked privately most if not all people who have helped me. So please quit wasting my time.
  4. craigwitthoft

    Have to wait for prompts in VM Pro

    Sorry I asked a question!! THANKS
  5. craigwitthoft

    Uplink Issues

    We have a 3com switch that uplinks three buildings via fiber. I am having issues pinging machines on the 3 com switch when I am on that switch. It is really odd intermittant ping results. However, when I unplug the fiber uplinks, the pings run fine. What is going on here. Spanning tree...
  6. craigwitthoft

    How to dictate what extension is reception

    Many breakouts are set to "0" to go to the receptionist. What dictates who 0 is? Where do you set the extension to be 0?
  7. craigwitthoft

    Have to wait for prompts in VM Pro

    Where is this located? Which menus??
  8. craigwitthoft

    0 to go back to Reception out of Voicemail Pro

    We just did an upgrade to version 4.2 and our vm pro has had some issues. When someone calls someones voicemail and hits 0 it should re-direct to the receptionist. Instead it routes back to the same person being called. Where is this set at? It used to work prior to the upgrade. Any ideas...
  9. craigwitthoft

    Have to wait for prompts in VM Pro

    Ever since our last upgrade of VM Pro you have to wait for the prompts to finish before selecting your next number. For example a user cannot just hit 3,1,1 too quick or it will not go to the prompt. Is this a setting somewhere?? Thanks,
  10. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Here is what i got from the provider We are receiving an invalid NUMBERING PLAN ID in the CALLED PARTY NUMBER information element. She is talking about the CALLING PARTY NUMBER (715-646-2191) which is not causing the problem.
  11. craigwitthoft

    PC tries to connect to 0.0.4.0 IP address

    I have a pc on the network that is makin my fw go haywire because it is constantly requesting DNS for 0.0.4.0. It looks like it is NTP on that PC but not sure why this PC is requesting that address. It should be getting its time from the domain controller. Any ideas.
  12. craigwitthoft

    TCPVIEWER of DNS server

    I ran microsofts TCPViewer on our DNS server and there was a lot of DNS.exe entries 1000+. Is there supposed to be that many entries??
  13. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Well rolled back to version 4.1.15 and that still didnt work. After some debate, I just rolled back to 3.2.54 and now works again. Talked to our re-seller again and still says it is a license issue. I agree a total re-write might be needed.
  14. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    I have the PRI settings on the attached link above Thanks
  15. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Still get that CMARS_OUTof service_all
  16. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Ill make it 100 if someone can figure this out.
  17. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Nope it is ULAW. Thanks though. What is this CMARS_OUTOF_SERVICEALL. I am not even trying to use ARS at this point.
  18. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Just applied it Joe. Back to the outofservice again. 60143062mS CMARS: FORM: test - Received Number: 6463353 60143063mS CMARS: FOUND A SHORT CODE - short_code: N; - Tel: N; - Called_Party: 6463353 - Line Group Id: 5 60143063mS CMARS...
  19. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    Another log excerpt. I tried to bypass ARS with this SHort code Code 9N; feature dial TeleNumber NSi7156563321 Line Group ID 5 Monitor 57289330mS CMTARGET: 264.1592.0 163 MattK.0: TimerExpired cause=CMTCDelayedProcessing 57289331mS CMTARGET: 264.1592.0 163 MattK.0: LOOKUP CALL ROUTE...
  20. craigwitthoft

    HELP Cannot Dial out after IP OFFICE UPGRADE

    It is a PRI. I setup an analog line out and that works fine. I have a 406. In the 3.2.99 there was not the 406 loader. North America is correct

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