Search results for query: *

Ok, looks like it is mostly set up correctly: Short codes: Code Feature Telephone number Line Group ID *9xx Voicemail Collect "#"9N 0 (drop down option 52 9xx DID) *7xx Voicemail Collect "#"9N 0 (drop down option 56...

I think teletechman has the situation pegged. It is an internal user who is calling the twinned extension and the system is simply trying to construct the number for caller ID to be sent and it is selecting the wrong exchange. I'll poke around some more, but I think this is it. Thank you.

Here are my ARS entries: 7xx DID: Code Telephone Number Feature Line Group ID 1N; 1Nsixxx8980E Dial 1 N; Nsixxx8980E Dial 1 9xxDID: 1N; 1Nsixxx4540E Dial 1 N; Nsixxx4540E Dial 1 xxx above is our area code

In looking through the logs, I did find this: 09:08:53 3660633480mS CMARS: FORM: 9xx DID - Received Number: xxxxxx5545 09:08:53 3660633481mS CMARS: FOUND A SHORT CODE - short_code: N; [highlight #FCE94F]- Tel: Nsi2674540E[/highlight] - Called_Party: xxxxxx5545 - Line Group Id: 1...

I don't see anything unexpected under internal call routing. x714 has 898-0714 and x995 has 4540995 for the incoming number

Sorry for the delay in getting back. When the user dials directly, the correct number appears on the cell phone. I'll see what I can see under incoming call routing.

On an Avaya IP Office v9.1 User on x714 calls another internal user on x995. x995 is twinned to their cell phone for when they are at their desk. When the twinned call arrives on the cell phone of user 995, the wrong number appears on the cell phone. x714 uses exchange 878, our dominant DID...

Thank you for the responses. Smartphone or ipod touch is a good idea. Any other appliance recommendations would be appreciated as I would prefer hardwired rather than wifi. I don't need a license, it is my content, but broadcast from another location. We used to be on XM but we dropped...

I see a very old thread from 2004 mentioning this, but is anyone doing this now? It looks like plenty of devices out there that used to do this but it seems like many have been discontinued. I'd prefer to NOT use a computer but a separate device. Thank you.

I have IP Office 8.1 and have predominantly Nortel T7316E phones. I have added a Call Log button to several people's phone and the indicator light stays on rather than going off when the entire log has been viewed or even when the entire log has been cleared. Apparently this is disturbing for...

We have been rolling out the use of our conference bridges and have run into an issue: At least two outside callers who are calling in from their home phones have had a lot of difficulties connecting into active bridge calls. 1 user connects and received the prompts but their digits are not...

I was hoping that perhaps night services could be set up. Even though that requires a physical action, there are people who live close who could do the pressing. Also, When Night Services are pressed, I haven't figured out how to look up the destination for calls. Is it a parameter or does it...

I have a BCM 3.7 with 5 Skillsets. Each skillset has it's own DID and call queue each terminating in it's own mailbox for the caller to leave a message. During off hours, the calls go directly to each individual mailbox. With the recent storms in the east, I've been requested to have a...

I have a DN, 941 which currently has a T7316e and most of the time it is forwarded to VM. I want to be able to remove the phone but not lose the forwarding and have it come up (not in service). Looking for suggestions on how to configure something like this. Basically an extension without a...

Excellent, thank you. Naturally I didn't have that password, but conveniently it's in a table called admin in the database. All is good, thanks!

I'm not sure in which application you are describing. I'm attempting to assign the skillset in the report application and the one I just added isn't listed as an unassigned skillset. This is my first time assigning a new skillset to the system so I'll keep poking around in the BCM.

I just added a skillset to my v3.7 CallPilot but I can't get the skillset to appear as an option under Nortel Reporting for Call Center. I am the administrator so I would have assumed that I see them all. The skillset is active and data does show up in the tables the reports use. Thanks

I have a BCM 400 v3.7 and I just had a reboot this morning. Everything is up and running and I can connect through BCM Monitor, but I can't get and lines to appear under 'Line Monitor'. Hopefully there is something easy I need to do. Thanks

I hadn't actually considered the control sets since we only have 1 for every phone. How could I use control sets in this circumstance?

I'm not there yet, but I'm definitely close. I do have some entries under Ring Group 008 which contain my control phone, the extension we use as a console and the pilot number for Voicemail. In looking at the lines attached to night, I see that the line I'm interested in adjusting is in a...