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Thank you for your help on this one. I was trying my best not to uninstall One-X Portal. But after your recommendations I finally uninstalled and reinstalled this morning and the Presence appears to be working ok now. When I Get all on users I now see every user instead of multiple copies of...

Hi guys Thank you for responding to my post. We have a Linux machine with the Applications Server software installed on it. I have checked the config and all users have unique names and unique extension numbers. I have got the name the same for name and full name eg. Chris Hayes in both, but...

Hi Why would One-X portal be showing the same user multiple times on the Administrator page and users?? Each user is only created once on the Avaya IP Office 500 V2 on 9.1.7 I will be upgrading to 9.1.12 tonight. Some of my users keep saying no presence can then presence server not found...

So would I be looking at something like this then Call from/to VPN Caller <> UK local Extension Avaya Communicator on Laptop > Home Users Router > Remote Dial In VPN > Head Office Router > Avaya IP Office > Avaya One-X Portal Server > Avaya IP Office > Internal User Extension Call...

If they want a diagram then i would take it, it would be Avaya Communicator on Laptop to Home User Router, then via Remote Dial In VPN to Head Office Router - would it then contact the IP Office or the One-X Portal Server first??? Cheers Phil

Hi guys We have an Avaya with One-X portal setup and users using the Avaya Communicator on laptops at home. each user currently has a VPN into Head Office so they can register to the phone system and use the Avaya Communicator. They have been experiencing intermittent issues with poor call...

We connected the DS16B to an IPO500V2 in our office and we experienced exactly the same issue. When we connect an IP400 DS30V2 to the same system using the same network cable, the system sees the unit and the unit upgrades to the software on the IPO500V2. So there is definitely an issue with...

gknight1 - Your link didn't work. We aren't being harsh, if they have taken an IP Office course then they should know the answer. This is what I found on a Google Search for them. 4. Using a ? Wild Card in a Menu In this exercise you learn how to add a touch tone sequence to the menu that will...

Do you know the programming for any of the LDK or IPLDK ranges??

I agree with the other guys. Why don't you search on Google, I just did and found the answer straight away.

Yes that is what Scansource have said now. We need to set up a IPO 500V2 system in the office and connect the DS16B to it. Once the system can see the DS16B, we need to reprogram and then take all the hardware to site.

Thank you for joining the thread amriddle01 Yes I removed the reference for the DS16 V2 remotely after our engineers first visit and rebooted the system, this was whilst the first DS16B was connected. Since then our engineer has been to site and disconnected the first DS16B, powered up a second...

Hi intrigant The DS16B is still connected to the system and our engineer left site on Monday. We still can't see the module, so not sure what is going on. When he first connected the DS16B he left it for over an hour and nothing happened. He has spoken to Scansource but even with their help he...

derfloh - The system was already on 9.1.1 when we got it and we just bought the Essential Edition licence so we could change from Basic to Standard. The licence says it is a normal licence, surely you only need the large site upgrade licence if you were upgrading from a lower software version...

Hi All We have recently upgraded an Avaya IP Office 500 V1 to an Avaya IP Office 50 V2. We used the original internal cards from the V1, so I had to create the config offline on 9.1.1.0 in our office before going to site. Then once the cards had been moved across to the V2 system, the config...

Hi I have a customer with an IPECS 300, SLTM 4, SLTM 8, PRIM and VOIM. IPECS on F.0Di, SLTM's on 6.1Bb and PRIM on 6.0Db. Their faxes and PDQ machine have suddenly stopped working, they keep getting comms error when sending a fax. When a customer tries to send them a fax they receive comms...

[highlight #CC0000][/highlight] I have gone through the how to guide of how to setup an Expansion Cabinet on an existing Officeserv 7030. Powered both off, set them both to Master and Stand alone. Powered them both on and set the IP Addresses. Master is 192.168.0.3 Slave is 192.168.0.6...

Hi I have a VOIP transfer issue or is this just the way IPECS works??? I have 3 sites, all have IPECS 50B's with Networking Licences. Site A has 4 channels of ISDN2 with 20 DDI's attached, some of these DDI's route via the VOIP to Site B using Networking settings. When a DDI is answered at...

Cheers amriddle. I did think that was going to be the answer after i googled all last night and went through the IP Office manuals and couldn't find a thing. Back to the salesman we go then, he didn't put it on the Tech Approval

Hi guys, I am installing an Avaya IP Office 500V2 on 8.0(42). I am uninstalling an LG IPLDK20 system at a customers site and they have a powered bell installed on site. This is currently connected to the relay port using a Power Adaptor on the LG system and in programming the relay is set to...