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4meravaya- thanks for the advice but I still do not know how to use the trunk analyzer..it's like I can not manipulate the date to show two weeks, it is stuck on 1 date and every ASA terminal we have has a diffrent date in the trunk analyzer, any suggestions??

thank you very much, I will check it out!

How do you calculate the % of usage for each trunk group in the switch? Can someone send me step by step instructions??

yes they are tied by T1 trunks, pbx "A" & "B" ARE BOTH 8710'S. Uniform dial plan is turned on. we were able to do the command: change uniform-dialplan 8xxxx and delete it out of pbx "A" then we were able to add the extension 8xxxx in pbx "B" by doing the command: add uniform dialplan 8xxxx. the...

I have two pbx switches on two different bases (locations). pbx "A" and pbx "B" a few users from pbx "A" are moving to the base where pbx "B" is located and they want there numbers from pbx "A" to follow them to pbx"B". How do I move extensions from pbx "A" TO pbx "B"?

okay, how do I run the reports from there, does it rint it out automatically, how do you see it?????

I am doing hourly because we want to determine if there is any traffice on these trunks due to the fact that the original "HUB A" pbx will be going away in about a year... so we have fired up all new trunks at one of the other PBX(s) that will become the "HUB". My boss wants to know if there is...

Good morning! I have been running traffice studies for the last few days on my dcs links. I have four pbx(s) 1 is the HUB and the other three are the links to the HUB (hope that makes sense). How do you first determne if you have traffic on these studies and how do you calculate the Pgrade...

Question: How can an avaya-ip agent start accepting calls in a skill that are queued at lower priority if they have calls in queue for skills at a higher priority?

I am trying to set up an ext: 81263 so the user can set up a voice-mail message to direct callers to another location but I do not want the callers to be able to leave a message. How do I set that up that after the recorded message plays, it will hang up and not allow voice messages.

Do you have a command that tells you when is the last time a vector was edited? My company is wanting to go through all of our vectors and delete the ones we no longer use but want to see the last time we did an edit on each one to tell us the last time we did a change on it.

I am able to dial from my naval base in New orleans (area code 504) to a Virginia naval base# 757-322-6742 as a long distance call. I am not able to dial the Virginia number as a DSN (Defense switch network) example: The switch will not allow me to dial it as : 942626742 even though I am able...

I enterd 3042625258 10min 10max (under route pattern, what would I enter? they things like p1, p8, p9) then under call type since this number has an area code 304 which is in Virginia and I am located in Louisiana, would it be FNPA? I am just lost I guess. Debbie

my are code is : 504, so how would I enter the 10 digit phone number to allow access to all users on that switch? I appreciate it very much for your help.

Can anyone tell me how to enter two phone numbers in the ARS table to allow users to dial the numbers. I do not understand what "route pattern" and "call type" such as : what does: "HNPA", " SVC1", "FNPA" stand for ? I am trying to add (304) 262-5258 & (304)262-5290 for users to have the...

Could someone send me the command on how to check the talk-time for each announcement board?

There are calls offered for the vdn.When ever there is an abandon call there is usually an average abandon time list in the report under" average abandon time." My question is: How does the VDN track the average speed answer time and the abandon calls time listed in the vdn bcms report? the...

Can anyone give me the command that I would type in to see what members (extensions) are using the same COR?? for example, I know you can type: disp cov sender-group 4 (4 being the cover path number) and it will show you all the extensions using that cover path.

no it does not matter who has access. I have a G3R. When I do the command: "ch ars ana 01197317854637" 1> what do I put for the "total min & total max?" 2> what do I put under "route pattern?" 3> what do I put under "call type?" Thanks for the help, I really appreciate it

I am trying to give a client access to two international phone numbers and I do not know how to set it up in the ARS routing. What do I put in each field of the screen to give permission to dial the two numbers.