It's really tricky. to engineer your traaffic loads. You can use Erlang b charts, requiring the number of ccs (hundred calling seconds) in a busy hour. The Engset Calculator might be helpful. It can be used to work out how many lines you need for a trunk group if you know the Busy Hour Traffic which the trunk group is offered. It should be used instead of the Erlang B Calculator when the number of traffic sources is finite (less than ten times the number of lines).
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If you're using ASA it has a built-in traffic calculator (Trunk Anaylzer). It does not take into account overflow or alternate routing. It treats each trunk group as a stand-alone.
4meravaya- thanks for the advice but I still do not know how to use the trunk analyzer..it's like I can not manipulate the date to show two weeks, it is stuck on 1 date and every ASA terminal we have has a diffrent date in the trunk analyzer, any suggestions??
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