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  1. skubot

    Call-forward Calls from Hunt to external destination

    @ mikeydidit: Thank you for these good information! Thats exactly a describtion of my problem. Yes, I use a simple hunt group. The users are classical station members, not agents. Because I know from our callcenter, that they cannot forward hotline calls (how described in your text). My only...
  2. skubot

    Call-forward Calls from Hunt to external destination

    Hi, I´m searching for hours with no results: We have a normal hunt group with a lot of stations. Working fine. Some of the members are now in homeoffice and forward their station to their company cell phones. Direct Calls goes through the forward, but never calls from hunt group?!? Even had...
  3. skubot

    Switch between different CLIP (send calling number)

    Hi all there, we have different projects, each with other hotline numbers for incomming calls. Most agents work on all projects and they have to call back out callee many times. So we wants to show different numbers (not die agent ids), p.e. for callback in projekt A number 555-585588 an for...
  4. skubot

    Configuration CMS 14: Show all records

    Wants to copy records into table calculating programm. And there I need one record per intervall. Cannot handle different days with once 51 rows and once 61 rows, p.e. Even a typical application for reportings?
  5. skubot

    Configuration CMS 14: Show all records

    It´s a general behavior in CMS Rel 14 that rows without any records are removed from reports. For example there are some night hours without any calls, so this hour is not a part of my reporting. Is there any possibility to force my CMS to show me all intervalls, even if there is no record...
  6. skubot

    Force Agent to dial call work codes

    Even found another problem: You can record more than one work code during the call. And this seems to be a reason, too, why some calls are not recorded correctly. Can this be restricted? I think, best solution is forced entry after the call ... but how to do?
  7. skubot

    Force Agent to dial call work codes

    Just another problem: We have a hotline handled with call work codes. Agents have their buttons "work-code", type these one during the call. Works good. Because of many forgotten "coded calls" I want to force the agents to dial a work code. Phone should wait until dialing this numbers. No call...
  8. skubot

    Using Meet-Me-Conference access code

    That´s it! GREAT! Thanxxx a lot.
  9. skubot

    Using Meet-Me-Conference access code

    Want to give some users the permission to change access codes for different meet-me-conferences (basic system, not expanded). There exists an feature access-code, in my case *97. Does somebody has any detail information about this feature? Per example dialing which digits? I gave these users...
  10. skubot

    unable to transfer calls

    Hello, this is a user from Europe. Have the same problem since a lot of weeks, until today no results. Avaya made some mst-traces, but no errors. Look for COR in your attendants! In our case there´s played music while caller is waiting for its transfer. Unbelivable, but a wrong COR in the music...

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