It´s a general behavior in CMS Rel 14 that rows without any records are removed from reports.
For example there are some night hours without any calls, so this hour is not a part of my reporting.
Is there any possibility to force my CMS to show me all intervalls, even if there is no record inside? As a general change in configuration?
At all other ACD´s this is working ... why not with Avaya CMS?
Greetings from Europe!
For example there are some night hours without any calls, so this hour is not a part of my reporting.
Is there any possibility to force my CMS to show me all intervalls, even if there is no record inside? As a general change in configuration?
At all other ACD´s this is working ... why not with Avaya CMS?
Greetings from Europe!