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Configuration CMS 14: Show all records

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skubot

Technical User
Apr 11, 2008
10
DE
It´s a general behavior in CMS Rel 14 that rows without any records are removed from reports.
For example there are some night hours without any calls, so this hour is not a part of my reporting.

Is there any possibility to force my CMS to show me all intervalls, even if there is no record inside? As a general change in configuration?
At all other ACD´s this is working ... why not with Avaya CMS?

Greetings from Europe!
 
why would you want to see them if there is nothing there to see???
 
Wants to copy records into table calculating programm.
And there I need one record per intervall. Cannot handle different days with once 51 rows and once 61 rows, p.e.

Even a typical application for reportings?
 
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