Force Agent to dial call work codes

[skubot]

Just another problem:

We have a hotline handled with call work codes.
Agents have their buttons "work-code", type these one during the call. Works good.

Because of many forgotten "coded calls" I want to force the agents to dial a work code. Phone should wait until dialing this numbers. No call until done this!

Have the function "Forced Entry of Stroke Counts or Call Work Codes? y" active. But nothing: After the Call there is no quesiton for any codes.
What´s my mistake?

 

[skubot]

Even found another problem:

You can record more than one work code during the call.
And this seems to be a reason, too, why some calls are not recorded correctly.

Can this be restricted?
I think, best solution is forced entry after the call ... but how to do?