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Dears I have IPCC 7.1 with CVP 3.1 and CCM 4.2.3,i want to use condition after certain CED. CED for arabic press 1 for english press 2 its working but iwant to set counter if the customer doesnt enter one or two to heare for the first try (you have enter invalid selection) and return back to...

Thanks for your reply DID feature is not Enable,i checked many time ,we have one number to Access our call center.

Thanks for reply , it isnt from some one call this Extension its from out side and i checked it the caller ID from Cutomer!this appeared one month ago and not always please advice

Hi The default URl is http://call manager ip Address/CCMCIP/getservicesmenu.asp regards

Dear topperharley1 i have call manager 4.2.3 and ihad configured Extension mobility feature with CDR to get the report ifaced this problem and will show how to solve it but after you completed the following sql CMD queries some time you have to wait one day then you will have the report: n...

Dear All Good evening ihave IPCC 7.1 call manager 4.2.3 cvp 3.1 as call center it is working fine but receantly we are facing strange problem, while agent is talking another call is appeared in the ip phone(7940) as waiting it counted as missed call idont know is it bug or some thing in the...

we are using IPCC 7.1.4 with CCM 4.2.3,is there any way to avoid (the agent with id xxx is already login in insturment yyy) by reset the first session means if an agent login to ext and change his place and try to login to another ext automaticly the first session closed or logged out from the...

We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated

Dears we are using icm 7.1.4 we are trying to get SL report with the following parameter(sl threshold 60 sec,abandoned wait time 60 sl type(abandoned calls have positive impact),answer short call threshold for PG vru=0. we need to exactly how th system treats calls: 1- if customer hang up in...

i checked the permission for the (enterprise_service-----enterprise service member and service half hour) i found that (Geotel admin and geotel group) are selected but when itried to open- view -return all rows no data found for (enterprise_service and enterprise service member) while data was...

Hi for difference between above table ihave prepared small table explained each table with the selected permission sorry itried to upload the attached with no succed tell me how can i upload it???? regards

Thanks for your help.this user is created via configuration manger- list tool-user list and all field are checked include webview but this user can able to get any report except service report such as enerprise report and this use have all permission from AD such as (webview config,webview...

Thanks vampirej for your support. itried to followed your steps but ifound under(AWDB- viewenterprise service,Enterprise_Service_Member and Service_Half_Hour geotel admin and geotel group is checked what is not checked is(unitysdipcc\unity_unity_service and unitysdipcc\unity_unity_config regards

thanks for your quick reply. igot you point well.in details what the table that should i give (geotel admin and geotel group) access permition if iwant get the following report from service: entsvc11: Tasks Analysis of Enterprise Services Daily Table of task count daily totals, queue delay...

thanks for your reply, but when igo to active directlu user and computer ididnt find group with name GEOTEL to add user to be a memebr to this group, why should ichecked geotel group while idont have created group in active directly regards

regarding of other suggestion , itried it with no success so iwas format AW and install it again regards

dear all itreid to get some report in cisco webview (icm 7.1.4) iget the following error (There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm your authorization...

we are using IPCC 7.1.4 with CCM 4.2.3,is there any way to avoid (the agent with id xxx is already login in insturment yyy) by reset the first session means if an agent login to ext and change his place and try to login to another ext automaticly the first session closed or logged out from the...

thanks vampirej for reply its fresh install ,it was working since 6 month. regards

Dear All we are using ipcc 7.1 , we are facing aproblem when we tried to get report through webview report we got the following error message (There was an error running your report. Please try again and contact your WebView administrator for further information. Error Message: Database...