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I'm having another problem in a passive VoIP recording site. Some calls of a random agent are not being recorded. I found a error in RCM related to the interactionID of the call failed. "22/06/09 09:32:44.817 INFO [Outgoing, 4452]:[ErrorResponse: id 9086718] sent out: requestID= 9086718...

We have "Everyone" acess to storage Destination folder. We find out a lot of virus in all nice system servers, so we will install a certified anti virus in the servers and make another tests. I'll post any news i have it. Thank you for the help until now!!!

Well... first thanks for the help... I'll go to the customer and check what you asked.

Yaaa... this is the problem "when the customer goes to play the call that is located on storage center they get call partially on disk." First: Storage Center 8.9 SP 5 VoIP Logger 9.12.5.35 Nice Applications 8.9 sp4 I will get the version of CLS tomorrow... The nice system is in a workgroup...

Hi, I have a customer that has 8.9 CLS, 8.9 sp5 Storage Center and 2 VoiP logger 9.12. I'm having a problem when trying to play calls that are alredy in the Storage Center. Some calls did not get the status of "CALL IN DISK"... keeping the status in "CALL PARTIALLY IN DISK". The problem is...

Version 8.9? 1452 Communication problem with Logger Check voice Logger network connectivity. Reply with your mail and i send u the Supervision Manual.

Hi there, Well... i'm getting this error showing in NICE CLS on supervision. I have one Universe 2 E1 loggers 2 screens... Integration with Avaya Definity The recording method is Service Observation/Selective Recording. Do anybody understand this code? I check the Supervision manual and it's...

Well... let me try to help you... What is your type of recording? And if u make a query what is the status of the calls? If u post your mail i could send u the Exception Errors List.

Do u try to make a copy of this file to the location that shows in the error? If u don't have the file u could reinstall Media Library. Do u have the necessary 8.7 app?

All u do was only change phone to acd? Isn't correct to put phones as device and group extension as acd? And not mark "Exception Group". Did u check this?

nicetechie i search all the softwares u send. All of then seens to be very good. I will have a trial to see how they work. On Nagios... Until now we got no errors. Tests were make using a VoIP Logger 9.01 Monitoring all process related to the nice logger systems, process, memory and free space...

This other tools u talk about... any of then are freeware?

thank you. I will test this tool. Until now i have no problems or errors. This tool is very useful. We can monitor all process, tcp ports and hardware informations like memory, free space on drives and etc. If i got any error/problem i'll post here.

Did someone ever use Nagios to monitor Nice Systems?

Hei sidrad, how about sharing with me this document? If u can send to my e-mail plz. juliobantim@gmail.com

Well... by seeing the logs of the integration client the cls is not receiving the STOP CALL. So, this is a problem with the CTI. I will try to find a solution for this problem and i post here.

biglebowski tu for your reply... where i find this option? It's a configuration on CTI or in CLS?

I have this problem on 3 Sites. All of then is Total Voip Recording (dhcp). One site have integration with Avaya Aes. The second with Avaya CT. And the last have integration with Hipath_Cap. It's not all calls. It seens that i'm not receiving the End Call flag. I asked for the CTI logs. I'm...

Hello. Well sometimes i'm getting Status Inf002. I know what the status means but i can't find the solution. It's not always... some of the calls receive status Inf002 and the time to through five hours. I use a Avaya S8720. Ohh... and all the calls that has Status Inf002 have the CLS FLAGS...

So where is the end of this story? :D