CLS Flags S ?? Inf002

[Betrunken]

Hello. Well sometimes i'm getting Status Inf002. I know what the status means but i can't find the solution.

It's not always... some of the calls receive status Inf002 and the time to through five hours.

I use a Avaya S8720.

Ohh... and all the calls that has Status Inf002 have the CLS FLAGS "S".

What means CLS FLAG "S" and "T S"?

 

[nicetechie]

inf002 is when a call recahes its max open call duration a registry setting under callsrv on cls,interaction server.

s- segment
ts-transfer segment

What recording solution are u using?

 

[Betrunken]

I have this problem on 3 Sites.

All of then is Total Voip Recording (dhcp).

One site have integration with Avaya Aes.
The second with Avaya CT.
And the last have integration with Hipath_Cap.

It's not all calls. It seens that i'm not receiving the End Call flag.

I asked for the CTI logs. I'm waiting then to compare, but i don't know if this is the problem.

 

[biglebowski]

there is an option in infolink called "handle missing end/transfer event" When you check this it will also monitor the switch's call id and if you don't receive a cti end event but the call id changes it will treat this as the end event.

When I was born I was so suprised I didn't talk for 18 months

 

[Betrunken]

biglebowski tu for your reply...

where i find this option?

It's a configuration on CTI or in CLS?

 

[Betrunken]

Well... by seeing the logs of the integration client the cls is not receiving the STOP CALL.

So, this is a problem with the CTI.

I will try to find a solution for this problem and i post here.