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The problem is solved by deleting the extension. Only keep the user of the Agent.

The ACCS version is 7.1.0.3.20, and agents use Workplace 3.23.1.0 to make outbound calls. The problem is that when agents use Workplace to dial a call, after hanging up, the Agent Desktop cannot detect the call termination. As a result, it remains in a busy status and the Agent Desktop hangs...

Do you have any DT300 with 6 keys or a DT400 available? Alternatively, could you test with a working phone to determine if the issue is with the port or the phone itself? The DT300 is an old model that was also manufactured 10 years ago. I experienced the same issue and need to replace it until...

Did you change the phone? There might be a hardware issue. Try opening the phone and reconnecting the LCD cable.

Update for this case: ASFC, SFI 45 =1 for Front Desk Terminal Need to add below keys to Front Desk Terminal for DND Set: 1. DDS, FKY 89 2. DDR, FKY 90 3. Enter, FKY 99 4. End, FKY 101 How to set DND: DDS - Extension Number - Enter - End How to cancel DND: DDR - Extension Number - Enter - End...

Hi all, SV9500 is using for Hotel. I configured the DND on Front Desk Terminal but it doesn't work, either use Key on phone (press but not thing show on phone screen) or Feature access code (press and deny tone). Pls help to check if anything missing/wrong (or please share the working one). -...

No need port, just login to http://IPAddress of phone Username: ADMIN Password: 6633222 Or Username: USER Password: 0000

Yes, the same Media Server. You can check the compatible Media Server version in ACCS release note. Example

Only logs from the activated time are shown. Both real-time capture via Putty/SecureCRT and loading from the buffer (limited depending on the size of the buffer) are supported.

Using Department Group. - PRG 16-02: Assign department number for extension - PRG 16-04: Call Restriction between Department Group

Check the certificate expiry date of SMGR by: - Login to System Manager command line interface as root user and run the following command: $> openssl x509 -text -in /var/lib/pgsql/data/server.crt|grep "Not After" If it's expired, try adjusting the system time to see if you can access the SMGR.

I got this similar issue previously. In that case, we sent a private IP address to service provider instead of Public IP address, and they dropped the call after 30 seconds due to an incorrect sending format. To solve it, I added public IP address in SBCE: Network & Flows --> Network Management...

On support.avaya.com -> search for ACCS, 7.1.x --> Avaya Contact Center Select 7.1.1.0 (Feature Pack 1) https://support.avaya.com/support/en/download/C202010202112543960_6?productId=P1569&releaseId=7.1.x

@phadobas, I have the firmware here but not sure if it's what you're looking for https://www.mediafire.com/file/cfc3oz4r6tqmi1j/2.5.2.98_Standard_SIP_relay_firmware.zip/file https://www.mediafire.com/file/e52knjl6d6frndw/DT900Series_FW_Upgrade_Procedure_from_NEC-SIP_to_STD-SIP.pdf/file

Hi all, Is there any solution to set the Expansion Module application as Home Page instead of Avaya Vantage Connect app? Currently, when press Hand-free button or pickup handset, the Vantage defaults to the Vantage Connect Mode. Current Default Page:

@Craft01 I found this article in Avaya website. It's similar to yours: https://support.avaya.com/ext/index?page=content&id=SOLN256442&viewlocale=en_US Problem Clarification Java Certification Expired Cause Certificates Expired in system manager As it can be checked: [root@hqs0591 ~]#...

@Craft01 For my site, after changing the time, I still couldn't access SMGR and error showed "The Web Server X509 certificate is expired". Utility Webadmin couldn't access, SM crashed. Then I had to reinstall all. If you re-install on same server, the host ID is the same, you can re-use the lic...

@Craft01: If 10 years CA is expired , you cannot use "CertificateRenewalUtility" to renew the cert. There are two options to fix it: 1. Reinstall SMGR. 2. Try to change the time of SMGR back to the time before the expired date to login to SMGR Webadmin. Then follow attached file to renew CA...

21-03: assign trunk group 1 (if you use default) for all modes.

The Utility v2 only works if CA cert still valid. I tried to change the time of System Platform but also cannot fix it. This system is Midsize Enterprise, after CA cert is expired, the SM is crashed then I have to reinstall it.