Are ACCS 7.1.0.3.20 and Workplace 3.23.1.0 compatible?

[hcmbmt]

The ACCS version is 7.1.0.3.20, and agents use Workplace 3.23.1.0 to make outbound calls.
The problem is that when agents use Workplace to dial a call, after hanging up, the Agent Desktop cannot detect the call termination. As a result, it remains in a busy status and the Agent Desktop hangs.

Currently, agents have no choice but to terminate the Agent Desktop and log in again to clear the hang session.
Additionally, they cannot use the Agent Desktop to make calls because the call icon is hidden. It seems that Agent Desktop does not detect the status of Workplace correctly.

I checked Avaya Compatibility, and Workplace is not listed as compatible with ACCS 7.1. For ACCS 7.1.2, only Workplace versions 3.20 to 3.22 are supported.

Has anyone else encountered this issue?

Compatible checking:

https://secureservices.avaya.com/co...ct+Center+Select&solution=false&version=7.1.2

https://secureservices.avaya.com/co...tact+Center+Select&solution=false&version=7.1

Avaya solution mention about same issue:

https://support.avaya.com/ext/index?page=content&id=SOLN370652&viewlocale=en_US

 

[hcmbmt]

The problem is solved by deleting the extension. Only keep the user of the Agent.