Hello all. I'm trying to find out if there's a way to push a firmware upgrade to the 3645 wireless IP phones over the air. We have a Avaya Utility Server. Thanks In Advance for the help.
Hello to all. I'm experiencing complaints from one of my call centers as they're receiving customer complaints that they are stuck in queue for long periods of time without the call ever making it to an agent. When running the CMS reports or checking this particular queue in real time, you don't...
Hello all. Is there a way to list or at least see a list of the numeric addresses in MM? Trying create a mailbox for a new user but I keep getting the error message that the numeric address is not unqiue.
Thanks In Advance
Greetings to all. We recently had to replace MAS 1, as it took a nose dive off of the deep end. When the replacement was brought back online, I have one caller app that's not working. It's still there but when you call the mailbox you get the system greeting instead of the announcement. I...
Good Morning to All:
Does anyone know if the H.450.2 call transfer protocol is supported? Also, does anyone have any experience with Enghouse products, specifically their IVR?
Thanks In Advance
Hello to All:
Our dialtone provider, AT&T is coming on strong with moving us from PRI to SIP trunking. I'm doing some research on the pros & cons. I'd like to hear from those who have converted recently and those who have been using SIP for a while on the benefits, issues you've experienced...
I don't think it's a network issue. I've got 26 gateways all over town, this is the only one reporting these issues. I replaced a G700 that was there originally, never had any reported issues with calls....
Hello to all. I've a G430 at a remote location and the users are complaining of dropped calls. The gateway is practically new in that we've had it for a while but didn't have a need for it until recently. I see no alarms or anything pointing to a problem other than the user complaints. Are there...
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