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  1. snowman50

    Extension Error

    Look in system monitor…see if the error shows there. Maybe all ip licence used up… Maybe ip address used up and no more can be released. Reboot clears them.
  2. snowman50

    TekTips site redesign?

    Ahh…..so you click on forums…then watched…it brings up the list of forums I use to watch. From there you can add or change the list. Thanks Easter
  3. snowman50

    Adding Contact manually version 7.0

    I can’t remember..but I do remember you had to use the arrow buttons to move to see next screen on some functions. Maybe try that…
  4. snowman50

    Automated attendant setup path

    https://youtu.be/EpsrT8j5pnk?si=e_txfaCt9dc7cZwa Plenty of videos on how to do this
  5. snowman50

    Automated attendant setup path

    You can use the ICR..incoming call route.. In there you can set time profiles to go to different groups or Auto Attentants. So when the call comes in it looks at the ICR and checks to see it a time profile is set and routes the call accordingly. you need to create multiple time profiles (1...
  6. snowman50

    Automated attendant setup path

    Have a look at this for some help. You can gleam some info from this https://ipofficeassistance.com/set-up-delayed-ringing-to-embedded-voicemail/ Ohh..after posting I realised you sorted it 🤦‍♂️
  7. snowman50

    Help Avaya 8.1

    So you have proved the system is sending out dhcp and phone works. Did you try to reconnect the phone back to the Cisco switch after it received the new settings to see if it reconnects. Look at the settings of the phone and see what info it has now picked up Also you stated the ipo dhcp is...
  8. snowman50

    Help Avaya 8.1

    What I am trying to understand is the second switch for ip phones only or are they across all switches. It sounds as though the second lanport (wan2) of the ipo is the connection for the phones So you need to set the laptop to the phone ip range 10.253.. then ping the ipo on this range. It...
  9. snowman50

    Help Avaya 8.1

    Well assuming the second switch is just for IPPhones only you should be able to connect a laptop to this switch and see if you can get dhcp from it. If not then set your laptop to a static address in the same range as the ip phones. You should at least get access to the ipo..on 10.253 range I...
  10. snowman50

    Help Avaya 8.1

    So how are the phones getting dhcp address. From your dhcp server Or from the Ip office phone system DHCP. Is the issue with the actual phones not getting dhcp address Or the ip office phone system not getting an address. If it’s a windows server look at this link below...
  11. snowman50

    System short code getting priority over user short code

    Sounds as though I code is enbloc dialling and the other is dial delay. Check you shortcode ; routing. And yes use monitor or SSA to see how it’s dialing. User codes prioritise system codes.
  12. snowman50

    DisplayMsg function on short code

    https://www.tek-tips.com/viewthread.cfm?qid=1816360 Have a look at this.. Similar idea but using a group only with group button appearance buttons on phones.
  13. snowman50

    DisplayMsg function on short code

    Try this…your short code may be wrong. You haven’t told us how you set it up *80*N# On reading further you may have to allocate this to a button. Or try dialling. *80* 200 # This will dial the user 200 and hopefully call the group.🤞...
  14. snowman50

    Group record voice mail greeting button

    Try the same method and scroll down to the huntgroup mailbox and select it. You definitely have the H7000 in the reception source code. U reception number….personal mailbox H huntgroup number…huntgroup mailbox
  15. snowman50

    Group record voice mail greeting button

    The receptionist needs to be a member of the hunt group. Try changing user button to Voicemail collect / ?7000 This should take you to the mailbox directly.. I might have made a mistake in asking to use dial. But I thought that would work because it’s dialling the shortcode.
  16. snowman50

    Group record voice mail greeting button

    you want to set up a shortcode of: Set up short code. Code:*100 (or whatever code is free) Feature:Voicemail collect Telephone Number:"?huntgroupname" or “?7000” the rest can be default. Then set up a button to dial that shortcode. User, Button programming ,dial,*100 User ,source...
  17. snowman50

    Got back to ip office 500v2 parnter mode. Just double checking a vcm card needed.

    A combo card is a base card with a daughter card installed on it. This base card has 8 DS ports ,2 analogue ports, 10 VCM channels.and provision for 4 lines depending on daughter card set up. The daughter board is either ,analogue lines,Isdn lines or PRI lines depending on the combo card...
  18. snowman50

    License File Request

    You might be lucky if the computer used for the programming of the system has a backup of the config file. The licence files would be in it..
  19. snowman50

    Fax Machine Radio Button on Phone ports

    I suppose I have been the opposite to you and always set them up with fax option. It was there so I used it.. I think I tried it once without it and didn’t work properly..so changed to fax option..
  20. snowman50

    Ringer disables itself on IPO 500v2 J179s?

    Maybe someone messing about..🤷 You can disable the ringer by pressing the volume button down to zero. Maybe the haven’t realised they did that.. You can access some features using user web control.. If the user passwords are simple then someone can log in as that user and change setting. Not...

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