AVAYA IP office R12.0 - attempt to use a feature for which no license is installed 1

[dave_jey2004]

Hi to All,

I keep receiving this alarm. How do i resolve this alarm. I tried to check in Monitor log unable to locate the error/alarm. How do i identify the what causing it and resolve the alarm

Current IPO version is R12.0 with H.323 IP phone and 3rd party IP phones (Cetis3300).

 

[Nikos Koulioumbis]

What about your license? Is it enough for your SIP devices? Maybe you have more SIP 3rd party sets - users than the licenses.

Nikos

 

[Menniss]

First would be to check you have enough 3rd party licenses for the configured/connected 3rd party devices.

 

[sizbut]

And then check the number of simultaneous calls those extensions are trying to handle. By default each third-party license lets a third-party extension have up to 6 simultaneous calls. Maybe some are trying to do more than that (intentionally or through user ignorance) and so triggering the alert.

If it is a requirement for any of the extensions to handle more than 6 simultaneous calls, there is a Source Number that allows an extension to use more than one licenses to get up to a maximum of 30 simultaneous calls.

 

[dave_jey2004]

Hi @sizbut @Menniss

Yes, license is more than enough - Total license purchased 516. The simultaneous calls will not happen as this is hotel room environment.



Is there way to identify e.g. in Manager configuration or Monitor logs or etc

 

[snowman50]

Use monitor as suggested..the file can be saved and played back to check your error ..

SSA is the same..you can save a file and play it back on SSA as if your watching it live.

 

[Menniss]

I wouldn't reserve the licences, you have all licences reserved it would only take one connection that wasn't reserved to attempt to connect to create the alert.

 

[Menniss]

actually, looking at it again you have 211 devices connected and of those 203 reserved which would indicate you have 8 devices that are not reserved but connected. This would do it I think.

 

[dave_jey2004]

Hi @Menniss

I already triple checked the all the SIP - 3rd party reserve license config. All same and I don't see differences.





Is this could be possible "H450" cause of the alarm for H.323 IP phones. Some are "None"

 

[Menniss]

I cant see how the Supplementary services has anything to do with it.

I don't understand what this means "I already triple checked the all the SIP - 3rd party reserve license config. All same and I don't see differences."

I would still try and remove the licence reservation unless you have more devices that will try and connect than you have licences for you just don't need it.

 

[derfloh]

If you have a 3rd party H323 endpoint it would consume such an endpoint license as well.

 

[Shaun E]

I would still try and remove the licence reservation unless you have more devices that will try and connect than you have licences for you just don't need it.

Server Edition systems require license reservations otherwise they don't pull licenses from WebLM.

 

[Menniss]

@ Shaun E I didn't know that thanks for the info. Another reason not to use WebLM. I am curious now I might have to run one up and have a play.

 

[dave_jey2004]

Hi @Menniss

Yes, As @Shaun E mentioned requires license reservation otherwise the phone will not register.

I am just guessing it could be Supplementary services... if its not, then can ignore it.

"I trippled checked" means I verify all the EXT configuration all looks same and don't know what feature causing the "

attempt to use a feature for which no license is installed "​

 

[Menniss]

@ dave_jey2004
Since I don't use WebLm for IPO licencing I am not sure my advise is much help.

I cant see how Supplementary services would have any impact on the licence.

With the WebLn thing I am even more curios why it looks like you have 211 3rd party devices resisted but only 203 reserved. Look ot me like there are 8 3party devices registerd that are not reserved. No idea how this would happen since they need to be reserved to register, so perhaps a bug.

 

[sizbut]

The other worst case possibility is that someone is trying to hack you, registering their own endpoints - with lack of available licenses acting as an unexpected safety net (not one I would rely on). Repeated failed registrations will show up as blocked extension/IP addresses in System Monitor, though I'm not sure if blocking gets applied to 'you've registered but there's no license for you' scenarios.

 

[dave_jey2004]

Hi @Menniss

We can ignore the Supplementary service.

Its using weblm for IPO licensing for current setup. Lately i did a reboot IPO manager and found the license are sync.

 

[sizbut]

?! You rebooted your system and now you have a couple of hundred extra extensions ?! and you weren't at all surprised about this (or previously you weren't surprised that you were missing a couple of hundred extensions)!

Start by reviewing all the extension and user entries to come up with the numbers you think you actually have.

Remember that users can login on a softphone client (for example Workplace) without it needing to have an extension entry in the configuration. A virtual extension is created whilst the user is logged in on that softphone. So the number of users is much more important in tracking the number of valid extension numbers that can exist for extensions.

? Since the reboot, what is the license warning count. (we all know that switching it off and on again is sometimes the solution and the cause of the original issue will never be known).

 

[dave_jey2004]

Hi @sizbut

Let me refresh

1) Alarm detected "attempt to use a feature for which no license is installed License type: 3rd party license"
Action taken: Verify license status in WebLM, purchased by Client and configured in IPO manager

2) 3rd party SIP EXT
Action taken: verify the all the 3rd party SIP EXT configuration. All are same configuration



3) Reboot the IPO Manager - Primary
Action taken: After the reboot the "available instances and (reserved) status and also "Number of licenses in use" with (reserved) is sync




User don't use any kind of Softphones, all using hardphones

In conclusion, I don't know the root cause of it and now I don't see the alarm anymore "attempt to use a feature for which no license is installed License type: 3rd party license"

I am still monitoring it and logs has been turn ON

 

[Menniss]

I think the magic reboot fixed it when you went from 211 end points with 203 reserved to 451 for both.