Call Park Not working 2

[prflash]

Have an Avaya IPO V 11.0.4. We are unable to use the call park feature when attempting to park a call when it is picked up by a hunt group member. This is happening when dialing externally and internally. Call Park feature works fine when dialing the extensions directly. What am I missing.

Prflash

 

[Westi]

11.0.4.?
so only when a call gets answered by a member of a HG the parking is not working?

I have not had that issue on any 11.0.4.x releases TBH

 

[prflash]

We also use Xima/Chronicall for our Call center application. We have been having issues with it and I am wondering if some feature in the Chronicall app may be the isse

 

[snowman50]

Call Park feature works fine when dialing the extensions directly. What am I missing.

How do you park a call..using a button or short code..what is it.
How do you retrieve the call..using a button or shortcode..what is it

Ans is it call park or call pickup

 

[prflash]

It is the CALL Park feature. 3 call park buttons administered on each phone that is assigned to the group

 

[IPOtech111]

Just ran into the same problem recently when using Xima MultiMedia, add ACCS_FEATUREMASK=00000005 to your NoUser Source Numbers.

 

[sizbut]

Well remembered. A quick search on that revealed it was an IPOCC feature and also covered in the Xima docs. The full set is:

• Allow call park: ACCS_FEATUREMASK=00000005
  
  
• Allow call pick-up: ACCS_FEATUREMASK=00000006
  
  
• Allow call steal: ACCS_FEATUREMASK=00000003

I suppose the warning is that Avaya disabled those features when a call center is attached for some reason. Using them possibly makes a real mess of the call stats some reports.