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Seconded!! We recently had to upgrade a client to R12 due to Avaya not providing support for R11.1 due to the "2 major releases" clause. Pity there's no clause about "2 major releases that aren't bug-riddled piles of excrement"... Currently, we're having to manually copy the call recordings from...

Yeah my next joyful step will be up the sales channel. In my experience, unless you're bringing sales, it's an uphill battle.

I've got a site running IPO Server Edition R11.0, a few hundred or so J series handsets, Broadworks based SIP Trunks (Enterprise config w/ failover to secondary SE). All was running happily until the client made a call on one of their Cisco WebEx codec's - primary system crashed and all handsets...

This is a nightmare problem which we've fought at a number of sites. It's always ended up being the router/firewall but proving it and more importantly, fixing it is a pain in the ARS. One site we hit this at turned out to be a firewall NAT table issue. Flushing the firewall cache fixed the...

I can confirm that VPN licenses are not required to go from R5 to R8 as long as the phones are terminating on a VPN concentrator (as IPGuru just posted). We have a site running a number of VPN handsets and as long as the IP endpoint licensing's OK, you're good to go. We are experiencing...

We hit the same thing a few months ago (early R8). Firmware upgrade in the latest R8 sorted the issue.

Thanks for the replies. I'll get in touch with Mondago.

Hi Hairy, We're Australian based, and have a client running MSCRM using CyTrack as the 3rd party interface. They're less than happy and are looking to change to an app which supports MSCRM 2011 (at least). How's the stability and reliability of GoConnect? Do you have any Australian based...

Many router web interfaces allow either auto or manual config saves after (or before) changes. Hopefully the IPO web interface will allow the same. Personally I'm looking forward to web access - saves RDP or VPN discussions with 3rd party IT support guys.

We've got several different softphones. I'll test flash functionality on them over the weekend and advise. Thanks for your help. More to follow...

Pressing the call button generates the Called[E] stuff in sysmon. Pressing the call button twice generates 2 instances of above. Holding it down does nothing (apart from single press). Pressing all other keys generate correct Called[n] (where n is the button pressed, e.g. 1 or 2) in sysmon...

No joy. Checked call waiting, rebooted the WiFi handset to force a reregister, and same output in sysmon...

Nope. Call Waiting is unchecked.

Hi All, We're testing a QuickPhones WiFi cordless handset (model QA-342) and all is working well, apart from the FLASH feature. The user guide states that the CALL key is the FLASH key when in a call, however when pressed, it generates the following in sysmon: 347408265mS CMExtnTx: v=206, p1=0...

EYE

I'm not running a PPPoE Concentrator (that I know of!!). The ADSL modem is connected directly to the ZyXEL DSLAM. The syslog on the modem just shows Initialize LCP. Not sure if there's a log on the ZyXEL that's going to help or not.

We're using PPPoE. Currently have the ADSL Modem connected directly to the tail off the DSLAM.

We're setting up a ZyXEL IES-612-51 DSLAM (little 12 port model) and are having difficulty getting the ADSL modems to get past the Initialise LCP stage. I've made sure the VCI/VPI settings are the same on the DSLAM and modem, and cannot figure out what's stopping the LCP coming up. Any help...

Hi, I'm writing a basic TAPI app which needs to login as an Agent and then drop a call. I've downloaded and compiled the sample DevSpice app, which works fine connecting and disconnecting a call, however when I try to log in as an Agent, I get the message "Could not get Agent Interface from the...

Hi All, IP500 running latest (as at now) software. One 5610 handset intermittantly (once every day or so) is on a call, and receives a 2nd call. 1st call is cleared, 2nd call is unanswerable on this handset. Other handsets are able to pick up the call, but this first handset continues to...