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Perfect. Thanks!

Thanks. This is what I thought I was trying to achieve in my first post. If I setup a DDI number which takes the mobiles CLI, that call routes to 00 which gives internal dial tone to allow access to system shortcodes to turn on/off twinning? Looking more in depth, it should target a shortcode...

That’s great. I’ll try this on a test system I have in the coming days. Thanks. Although they have a VM Pro licence, they don’t have it setup, they’re just using the built in essentials VM, so that’s another hurdle.

Yes. VM Pro is licensed. I’ve not used that too much other than for AA. I’m not near this particular system at the moment, but trying to prep myself before taking a look. The VM Pro license is showing on the config backup though. Thanks.

Hi. With the V11 IP Office 500, I believe Mobile Twinning is licence free? Assuming so, to turn on and off the twinning remotely, can I setup a users DDI number to route to their extension as normal, but also create a second call route with the users mobile number as the CLI number with a...

Reserve Last CA was indeed ticked and was the problem. It is unticked as standard after resetting to defaults. I don't get too involved with IP Office too much, and to be honest, I never really understood the purpose of the Call Appearance Keys. They do make more sense to me now! I can add...

Hi. Yes. As there’s only one system phone and two SLTs, with just a single line, I thought one appearance would be ok? This system has been resurrected temporarily to provide AA until a new system with SIP trunks is installed. I’ve defaulted and reprogrammed, all working, but would still like...

The system isn't in use yet, and only has 3 extensions with a simple AA. I could re-program from scratch quite quickly, but would prefer to identify where it is failing. I don't like being beaten! By engaged, I mean if I pick up an extension and dial an extension number, I hear busy...

They are not set to login as far as I know. If I try to use the *35* code to hot desk login, that is not working. How would I check the phone is logged in? Thanks.

Hi, No. All phones are showing as DND OFF on phones.

Hi. IP Office 500 V2. When I am calling from Ext 200 to 201 for example, 201 is engaged even when on hook. It doesn't ring. This is the same with all digital extensions. Analogues do ring, although no phones are plugged in to the analogue ports to confirm they actually do ring. With the...

Thanks for your input, it is much appreciated. From tomorrow onwards, our online booking is live. We are going to have the AA answer with a message saying "to easily book a table, please visit our website" etc, and "if you don't have access to the internet, press 1 and a staff member will deal...

I have today used the VE option. I forwarded the AA to the VE, and the MFT and one SLT (forwarded both ring) do ring. The trouble is call queuing. If my max calls on the DDI table is 4, some are listening to message, but some end up hitting the VE when it’s maxed out, as assume only 2 calls...

Thanks. On the MFT, I have set a VE to ring and appear on a function button. (15-07 & 09). Do you mean to set call forward on the VE? So when the VE rings, it will ring the MFT and also forward to the SLT and that will ring? How would I forward the VE to ring two SLTs? Thanks!

I think what I am trying to do is direct the incoming call to a ring group rather than a department group once they press "1" at the auto attendant. This is not permitted though? The other option a VE,but 2 of the phones in use are just SLT cordless phones, and so not able to ring with a VE...

Thanks for that. One other thing. If three phones ring, and a user hangs up, their phone doesn't start to ring again. The other two phones continue ringing. Is there away to make that users phone respond and ring? Thanks.

Hi. I have an inward DID number hitting auto attendant. Caller gets a press 1, press 2 for different departments. when pressing for the department, it rings the department group. If the phones in that group are busy, it fires the 22-15 dept-group VRS queue message which is played to the...

Hi. I think I panicked a little quickly. Not worked on R10 upwards, I’ve just tweaked programming on older systems as needed. I can see this system must have had a PC running voicemail and also the TFTP server. Changing the IP address to the LAN2 default IP and making sure memory card is...

Hi. I’ve got a phone system which I believe was on R9, but has been on R11 for some time. We’ve got a few phones (1416) and when plugging these in it’s showing “Upgrade: file access error”. There are not any other 1416 phones in use. I’m unsure if I can copy files from an R9 CCU to the R11...

Hi. Does the SD card hold the config, software and licences? For example. If I have an R9 system CCU running, could I have a second system sat as standby, and swap the SD card if it failed? Would the system need to be the same software revision, or PCS version? Just thinking of quick...