Lectrician
Technical User
Hi.
IP Office 500 V2.
When I am calling from Ext 200 to 201 for example, 201 is engaged even when on hook. It doesn't ring.
This is the same with all digital extensions. Analogues do ring, although no phones are plugged in to the analogue ports to confirm they actually do ring.
With the phones in a ring group, they don't ring either.
If I enable their voicemail, the calls do go to the voicemail.
I cannot see where this is going wrong? There is no twinning or call diverts setup as far as I can see.
It is not the system CCU, as if I upload the programming to a working CCU, the same situation is seen. I could clean install the system, but would prefer to work out why this is not working :-/
Any pointers appreciated!
This is a CCU which was inherited, and has been tweaked ready to work.
Thanks!!
IP Office 500 V2.
When I am calling from Ext 200 to 201 for example, 201 is engaged even when on hook. It doesn't ring.
This is the same with all digital extensions. Analogues do ring, although no phones are plugged in to the analogue ports to confirm they actually do ring.
With the phones in a ring group, they don't ring either.
If I enable their voicemail, the calls do go to the voicemail.
I cannot see where this is going wrong? There is no twinning or call diverts setup as far as I can see.
It is not the system CCU, as if I upload the programming to a working CCU, the same situation is seen. I could clean install the system, but would prefer to work out why this is not working :-/
Any pointers appreciated!
This is a CCU which was inherited, and has been tweaked ready to work.
Thanks!!