Lectrician
Technical User
Hi.
I have an inward DID number hitting auto attendant. Caller gets a press 1, press 2 for different departments. when pressing for the department, it rings the department group. If the phones in that group are busy, it fires the 22-15 dept-group VRS queue message which is played to the caller letting them know they're in a queue.
It's working fine, but if the phones are ringing and and there is only one person to answer them for some reason, the caller just gets ring tone. They only get the queue message if the phones are all busy. Is it possible to fire a queue message if the phones ring for a while? I can't find a setting for this. I don't want to do it an trunk level, as don't want other DIDs getting messages.
Thank you.
I have an inward DID number hitting auto attendant. Caller gets a press 1, press 2 for different departments. when pressing for the department, it rings the department group. If the phones in that group are busy, it fires the 22-15 dept-group VRS queue message which is played to the caller letting them know they're in a queue.
It's working fine, but if the phones are ringing and and there is only one person to answer them for some reason, the caller just gets ring tone. They only get the queue message if the phones are all busy. Is it possible to fire a queue message if the phones ring for a while? I can't find a setting for this. I don't want to do it an trunk level, as don't want other DIDs getting messages.
Thank you.