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We have had a problem where the bleed over was to a FM radio station. Someone was listening to the radio and was able to listen to a conference call. Any thoughts? Thanks.

Option in the COR not COS.

Janney, I tried what you are saying and could not get the bridged appearance to ring but it did ring on the primary extensions call appearance. So this means that it is ringing on the phone but the 2nd shift person does not answer because it is not ringing his "line". You can put a...

We had the same problem. You need a headset cord HIC-01; comcode 408122950; pec 3124-ic/a. The quick disconnect cord that plugs into the 500AM does not work when plugging directly into the 6424D+M. Of course, Avaya does not tell us that until the sucker us into buying the phone.

You may have some restrictions setup in your switch because you are basically doing a trunk to trunk transfer. This could be a toll fraud problem. Your agents could have their friends call them at work and the agent transfer them to long distance/international trunks and your company gets...

You could give your conference phones a different COR that has "hear system music on hold" set to NO. Ralph

Has anyone with an IP600 installed and connected a LAN ever had a virus (say like nimda) show up on the IP600? Was wondering since the IP600 is NT based and you use IE to administer. Do you think the IP600 would be as susceptible to viruses as any other NT server? Thanks - Ralph

pbxman, If you what to see what is going on in real-time with your ACD hunt group use the "monitor bcms split XXX" command, if available. This will tell you the status in real time, with updates every 30 seconds of: staffed agents, agent states, number of acd calls taken, number of...