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I'm pretty sure the ring back tone is generated by the telco...

Check path 0 of the tree.

You could put them both in a hunt group, you can have them both ring simultaneous, or in an order if you always want one to be be first.

Have you cycled the power on the 24A? And for communicators, can you use the software to do anything, such as make calls? Is there an error in the upper right corner of communicator?

also make sure your voice mail ports have access to the PRI.

Make sure you powered up the media bay that has that card in it, maybe you didn't have enough connectors on your power supply.

Stuck button maybe? Feature 986 is transfer to voice mail usually. so not a feature that you turn on and off. does it just say feature 986 in the display?

I don't know about the multiple dns showing different caller id on one phone. You for sure can have different phones show different public caller id. but as far as i can tell its a per phone setting. I have sites that do this for e911 and some users like their DID number being shown as caller...

you could make a hunt group be the numebr you want. then put members in it, they will each be a unique number, but if the main hunt group number is called you can make all of them ring. if thats why you need duplicate #s

your existing dtm will work.

make sure allow redirect is set to yes on the phone. I know you're not using that feature, but it seems to affect external transfers. Also see if you call to that phone, call main number dial the extension in question, answer the call and see if you can manually transfer it externally.

Ive never been able to make that work before, I will be interested to see how it works for you. I have always had to manualy enter the extension number...

what type of phone system is it?

The line that you want to go to AA must be ringng on someones phone. look at the programing of whos phone has the voice mail picking up. If you need the lines to ring on phones and go to AA after x amount of rings. be sure FNA on the pones is higher than AA.

its under the Target line programing, there is a prime set place under the admin of the line. I think you can clear it, or change it to none. Look for line 265 under lines, and dig into the settings there

is 4201 the regular call pilot access dn, or is it to a fax port? I just remembered I had to set up a new dn to call pilot special for faxing.

been a while for me, but I think its under the hunt group settings somewhere. there is a spot that says lines, and you can assign it there.

did you check the box in the class of service for the mailbox? there is a spot that is called Keycoded Features, need to check fax capability.

Make sure the button is programed the same on the working and non working set. There isn't a way the valcom can know what type of set the page is coming from, it just knows to turn off music when the page port goes live.

in your trunk group that ties the two together. on the shoretel, you need to program off system extensions. then they will go out that trunk group just as you dial them. you can do them in ranges, so if you have 100 extensions on nortel you need to dial from shoretel, you can add 8000 - 8099.