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Jeff, I understand the problem. Did you do what I advised in my first post? If so...post the results? Do you have a (Nortel) subscriber configured in Unity that has a Nortel extension? It sounds like you don't or the calling party is being modified before it leaves the nortel switch or when...

not really following what you are asking, but i think you are asking me why does this not occur when I dial the number directly? The answer is because you are forwarding from the original called party (nortel side) into the callmanager directory number of 5000 (Unity Hunt Pilot). I think the...

what is the after greeting action setting?

check the calling and called party number that's coming into unity by using the call viewer tool via the unity tools depot. It sounds like the nortel switch is not retaining the original called party number when it forwards to 5000...or...the called party number is getting modified to 5000 so...

Wanrules, I have configured several hacked callmanagers and always had problems with the CCMCIP files not having proper file/share rights - which broke access to the corp directory, fastdials, etc. Do you experience this problem with a hacked cm? steelcurtain86

You don't need a book but you need access to the cme documentation on CCO and knowledge of programming basics of the IOS software. If you don't have access to these sites then feel free to reply and I'll send you a zip of the documentation...

The Message Store Manager tool via the Unity Tools Depot can flush sub mailboxes - great tool. http://www.ciscounitytools.com/App_MSM.htm Webmail to the sub account and check the deleted items folder