Call Manager Express - Incoming Call Announcment 1

[Ogi]

Hi,

We've got this Call Manager Express system on a Cisco 2821 Phone System.

It's driving us mad......

We are used to a Samsung DCS Compact II, after the first 3 rings at the Reception phone, 1 phone in each department rang simultaneously. We can't do this with Cisco 2800 series and CME

On our new system it uses a hunt group, which, if there is only 1 person is in the building and not sat in an office where the phone rings, the call doesn't get answered!

Is there a 3rd party utility which I could buy to either ring a loud speaker so we can do a pickup or something else!

Thanks for any and all help in advance.

Carl.

 

[Planetmaker]

I've not worked on CM Express but I would expect most things to be the same as full Call Manager


So you have the reception phone ring 3 times, the call then goes to a hunt group set up containing 1 ext from each dept to ring in a broadcast pattern?
If this is correct its the same as your old system set up. If you require the calls to be louder you can connect any analogue bell to an ATA device which will have a ext belonging to the group and ring at the same time as the phones.
If these phones are single line you may need to have these phones in the same pick up group which will mean they won't be able to pick any of their depts phones up IF they are in a seperate pick up group.
To counter this you could have (or may already have) multiline phones than contain a seperate ext which belongs to the group to ring after the reception phone. Other users could pick these calls up using the Other Pickup option.

 

[Ogi]

Hi,

Thanks for that. Now opens a can of worms and I'll be off googling!!!

1) How do you connect analogue bells to the ATA, is there a cabling schematic or a particular product? Valcom?

2) I have 7961 and 7911 phones so would presume that I need better phones than these?

3) Off to buy a book on programming the CME product !!

Thanks,
Carl.

 

[Planetmaker]

They are what they are, 7911 are fine but if you go with the multiline option use the 7961's as they will give you upto 6 lines so you won't have to buy any in.(7941's give 2)

When I have installed bells via an ATA I installed the ATA in the comms cab. As the ATA uses 2 rj11 ports (1 for each ext) I use a rj11-rj45 line cord taken from a standard analogue phone to patch from the ATA across the cat5 to where the bell in located. Then the socket needs a cat5 adaptor for the analogue bell to plug into.
Obviously if you want to use one of those big metal bell's that are very load and get everyone's nerves you could bodge the wires togther between a couple of sockets.

I recommend Configuring CallManager and Unity: A Step-by-Step Guide to read for the novice.

Please rate helpful posts.

 

[pndscm]

There is another book specifically for CME I'd recommend. Cisco IP Communications Express USBN 1-58705-180-X. Very thorough.

 

[steelcurtain86]

You don't need a book but you need access to the cme documentation on CCO and knowledge of programming basics of the IOS software. If you don't have access to these sites then feel free to reply and I'll send you a zip of the documentation.

http://www.cisco.com/en/US/partner/...ts_documentation_roadmap09186a0080189132.html

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

The IOS is capable of providing all of the features you described.

 

[Planetmaker]

There's nothing wrong with a book! Most telephony configs are set up and then not touched again in a major way for a long time so a reference book is fine. Depends on the organisation.