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Is there a way of hearing the msg thats there? cause just to get the light to turn off F#65 said that it deleted a msg. I had him do that a few times until the light went away. i have no idea what msg was there but now atleast he's happy that the lights gone. but if there's a way to listen to...

We have a BCM 400 3.7 with digital phones and Callpilot version 37.00.87.22. I have some people right now that have no new voicemail and have their phone light on. they have also erased all voicemails and and unplugged and plugged their phone back in and no result. I have not been able to remove...

I'm experiencing a similar problem, i've been looking for something closer to what i'm seeing. we have a BCM 400 3.6 with callpilot. this guy's voicemail indicator light is always on. i had him unplug his phone and then deleted his voicemail and then i recreated his voicemail, but the problem...

i have a login for the nortel site, but i get an access denied error msg.... You have entered a valid userid and password, but you are not entitled to access this web application. so i guess i'm not entitled to anything...i've asked my vendor but they wont return my calls. thanks djwht, do...

I'm trying to find out if i can download an upgrade to our current callpilot desktop manager for outlook. i'm currently using v2.1 i'd like to know where i can download v4 or anything newer than that. i've tried to find it on the nortel site but i cant. if anyone can point me in the right...

where do you get callpilot 4.x? i've paid for my keycodes and my bcm only has v.2.01, so thats what i'm stuck at and i'd like a newer version for testing and vista testing.

where can you get version 5? my BCM only hase version 2.01, i'd like to upgrade it but i dont know where to download the newer versions. i have the keycodes applied and i'm using it now, we're also going to be testing vista out in a couple of months in the office and i'd like to test out CP.

Thanks magnaRGP, your advice was great. after looking at the call flow i was able to make the process even easier. this is how i changed it. 1. call comes in from 800 number and goes to TL241. 2. TL241 goes directly to extension helpdesk ext333. 3. during the day x333 must forward to hunt group...

MagnaRGP, i'll see if your suggestion will jive with my boss, do to our 'customer service stuff' we're not supposed to prompt callers for anything, just auto forward to the on call tech. i do like your idea though and see if i can use the voicemail part right now, i'll have to figure out how to...

Bluemr2, i have one target line that is attached to the hunt group, no analog lines anywhere on this scenario. there's also no AA, thats another number you have to call in order to reach the receptionist and after hours AA.

I'm not new to BCM's but not in any way an expert I have a BCM 400 3.6 Trying to setup a hunt group that after hours i can push a couple buttons on my phone to forward the whole thing to my cell phone, i'm on call after hours and trying to set this up. i've been hitting a forward button on my...

have either of you setup something like a hunt group and after hours need to forward your target line to a specific extension, and from the extension to a cell phone? i had this partly working where my hunt group had line 241 and when i went home, i'd forward an extension(which also had line 241...