I'm having a total skull cramp today and need a little assistance.
Scenario. BCM 3.7 w/PRI
What I have is incoming DID's (lines 485-492) appear only on Reception set. After 3 rings, AA picks up.
This works. Now, Reception wants to be able to "press a button and have the calls ring on all phones so anyone can answer them when I'm away from my desk."
Apparently the free backup receptionist (auto-attendant) is not good enough.
So, since I am admittedly hopeless at Ringing Services, I was hoping to use a broadcast Hunt Group. I'm hoping that I can forward her phone to the Hunt Group (the aforementioned button) and have the AA still pick up after 3 rings.
Do-able? I don't want to just go ahead and implement on this customer as they are n00bs to BCM (took out a Panasonic something-or-other made by the Slate Manufacturing Co. B.Rubble Chief inspector).
Thanking respondents in adavnce.
Scenario. BCM 3.7 w/PRI
What I have is incoming DID's (lines 485-492) appear only on Reception set. After 3 rings, AA picks up.
This works. Now, Reception wants to be able to "press a button and have the calls ring on all phones so anyone can answer them when I'm away from my desk."
Apparently the free backup receptionist (auto-attendant) is not good enough.
So, since I am admittedly hopeless at Ringing Services, I was hoping to use a broadcast Hunt Group. I'm hoping that I can forward her phone to the Hunt Group (the aforementioned button) and have the AA still pick up after 3 rings.
Do-able? I don't want to just go ahead and implement on this customer as they are n00bs to BCM (took out a Panasonic something-or-other made by the Slate Manufacturing Co. B.Rubble Chief inspector).
Thanking respondents in adavnce.