Search results for query: *

This is a weird one, even for me. I have a 2410 with a port assigned. The screen shows the three line appearances and the other programmed buttons; however, there is no dialtone. We changed the ports, still NDT. Whe you status station, it shows "service state: Disconnected", yet I see port...

Thank you. That worked.

How do I remove an IDC entry from the IDGT table in LD49?

I have a cov path 255 with point 1: c155. rng:__ Cov ans grp c155 has 4 members: 1. 1234 2. 1235 3. 1236 4. 1237 When calling the VDN, press vector option 4 with route-to 4321 (which is a x-ported station with Cov path 1: 255), after 4 rings I would like to get the caller to dump into the...

I have a cov path 255 with point 1: c155. rng:__ Cov ans grp c155 has 4 members: 1. 1234 2. 1235 3. 1236 4. 1237 When calling the VDN, press vector option 4 with route-to 4321 (which is a x-ported station with Cov path 1: 255), after 4 rings I would like to get the caller to dump into the...

Okay, Thanks RickyPone.

I've heard that I may need to access the other sys util card from the back plane. I'm not certain of the card cage. I also hear there is a dongle back there and it's a highly sensitive area. Would I be checking for a good connection on the ribbon cable, or...?

I have an Opt 81C and we've been getting this message for a while. I changed out the System Utility card last night, but this morning the error message is back. SRPT095 HIRM: sio2 1 15 1 on the remote side 1 is Out Of Service. SRPT095 HIRM: sio2 1 15 1 on the remote side 1 is In Service. Does...

Thank you so much, Matt. I sure do appreciate the info.

I have a Nortel Option 81C. What are the steps neccessary to take down a system utilities card for replacement? I think I have to split the core and a few other things. Any advice will be appreciated.

You guys are going to hate me, lol. Systems: PBX = Option 11 mini. Voice mail: Call Pilot mini (because it connects to a PBX and not a Norstar key system). Dewyhumbolt, you are right about the horizontal cards in the Opt 11 mini. Hey guys, don't sweat it anymore today. I have a tech going to...

My bad for giving wrong information. After checking again, it's a Call Pilot 150, software version: 1.50.51. A8=1.5.43 and it is connected to an Opt 11 mini. I will try at another time to get it on the network so I can remote into it that way but for now, I need to reset a VMB pswd ASAP and the...

I forgot to mention they are using an Option 11C mini with a CP 150 mini. If they had Norstar phones I could walk them through over the phone. With that being said, any other idea's? I appreciate your help :-)

Hello, I'm dialing the AA and entering the CP system manager MB (**102) and the password but I need to reset the password on another user's MB. The sys mngr MB doesn't give me the option to reset someone else's password. Any idea's?

Awesome! Thank you very much. Paul

Hello, Does anyone know the distance I can extend a Norstar 7324 telephone? I have a customer that wants to have 2 phones moved from one end of a very long office building (where the CICS is located) to the other end of the building. How far can I run a CAT-3 or a CAT-5 cable without loosing...

Hi Ken, Mine is set for the following: Sender ID Used for Telephone Answering Messages: 1 - "Outside Caller" I just changed it to a 2 - calling party if known. I'll contact the customer and see if that works. Thank you, Paul F.

We are using a Nortel Option 11. Menu 1-1 is the parameters for setting upthe DMID, I'm not feeling that option 1-1 is the answer just yet. The user was set up with COS 7 so I changed it to a 2 and that didn't work so I changed it back to a 7. I think at this point I may just delete and rebuild...

Hi guys, I have an Octel 250 that recently had the hard drives replaced. We rebuilt the system after that but now users are complaining that they can not reply to a message that was left by an internal extension. The user should be able to listen to the message then press 8 to "reply" but the...

I'm using analog trunks (COT). This PBX used to have GRD start trunks but for some weird reason the PBX stopped working with GRD start trunks. In any case, I don't get hte "DN?". so if I don't get a DT, could I still dial the number to place a test a call?