Search results for query: *

Thanks guys, for your input. I think I will probably need to follow bahmonkeys' advice and build the new server edition from scratch, since the new VM is a different OS than the old one.

Hello, my Server Edition is currently installed on a Windows Server 2008 R2 VM. Microsoft has ended support for this OS so I need to move my Server Edition to a new VM with a current server OS. Is this possible or do I need to reinstall Server Edition on the new VM? I've asked Avaya for...

Hi All, I experienced a problem last week that was quickly resolved but I need to document a root cause for my client. The issue was callers could not dial extensions from Voicemail Pro autoattendants. I was driving while this was reported to me so I don't know if DTMF tones weren't recognized...

Hey Guys, This issue has been resolved. I removed the IP DECT line from the IP Office control unit located in the same subnet with the new IBPS2 station, then power-cycled the bast station. After the base station came back up, which took a little longer than usual, I was able to make and...

And here are all the devices registered. The one with the one way audio is called "Vista Annex" and is in a different subnet.http://files.engineering.com/getfile.aspx?folder=7146af3d-9b50-477a-a17d-318d58cd4f4e&file=masterdevice.PNG

Here's the Air Sync tab on the Masterhttp://files.engineering.com/getfile.aspx?folder=8aac54ba-ef52-427a-9e47-c851c2322566&file=masterairsync.PNG

Yes, it is synched when I put it in a different region. Not synched when they are in the same region.http://files.engineering.com/getfile.aspx?folder=55dd9ce7-afeb-4b2f-b086-afc7cbbd33ea&file=region1events.PNG

Thanks NYSTECH, I had Direct Media Path unchecked already. I've got Wireshark installed on my management PC. I have no idea how to use it but I will capture all the traffic hitting my IPBS2 and try to figure it out. Seems like it has to be a network/NAT issue.

I'm back on-site now, I power-cycled the phone while I was next to the base station and this didn't affect anything. I made the new base station a slave like all the others this resulted in the phone being completely nonoperational. It was searching for the master station and it lost its...

The region could be the problem. The new base station is across the street, about 500' away. I'll try reprogramming it as a slave in the same region. If I do it this way would the phone work in both buildings, but just not hop to the next base station to get the strongest signal? Guess I'll...

Hi, I just installed a new DECT R4 IPBS2 station across the street from my working DECT system and my 3720 phone can only receive calls but cannot make calls. I have this new station set up as Master Air Sync mode, Sync region 1. It is registered with the master station. Audio is very clear...

Are you sure all 120 users could receive pages simultaneously? The documentation says that expansion servers can only support group pages up to 64 users.

Thanks guys. I checked the hunt groups and removed what few DECT phones were members. I heard that DECT phones can't be paged anyway. Avaya said I should remove the G711.A codec from the IP Office Codec list as it's not used in the U.S. anyway. I am seeing some G711.A RTP errors. Now that I...

Here is the screen shot with the RTP error. Avaya is having a hard time explaining how these affect DECT calls.http://files.engineering.com/getfile.aspx?folder=649679d7-8fcc-4faa-b543-d949aca65b37&file=DECTRTPerror.PNG

Thanks. Trying to upload the other screenshots.http://files.engineering.com/getfile.aspx?folder=8416505d-2572-4dd3-9a43-c5ba9e028fef&file=DECTAirsysnc8-12-16.PNG

Hello, I have a service request open with Avaya to address this problem and it's going nowhere very s-l-o-w-l-y. I now have 10 DECT stations deployed in a two-story, 44,000 square foot clinic, and am still getting some RTP errors. I've attached screenshots of 1) AirSync Overview, 2) RTP Event...

Today two 9504 phones displayed "Please Wait". I'm on IP Office Server Edition 9.0. Long story short: unplugged line cord from 9504 and plugged it into a 1408 phone. Phone began downloading firmware, took 3-4 minutes. After 1408 phone finished upgrade, unplugged line cord from 1408 and...

My customer reported she hadn't received any voicemail messages in a hunt group mailbox for a month. I looked in System Status/Voicemail and saw that the mailbox had 0 messages. So I left a message in the mailbox and the number of new messages immediately changed from 0 to 107. I added the...

Are you using a spamfilter? If so try white-listing the "Email From Address".

Upgraded the customer's system last night with the new ip500V2.bin file from the 9.1.4.2 build and so far so good. Voicemail transfer works and Softconsole doesn't freeze anymore. Except there's a problem minimizing the open Softconsole session. Customer told me he can't get "unminimize" it...