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Sounds like RPM database corruption I've seen a couple BCM 50's and 400's. It will require Nortel to get in there and manually fix the corruption. Web-ex or dial up.Putty installed on the PC your doing the Web ex from. BCM 4.0 cannot log in using Element Manager, getting error: "BCM detector...

NTAB3603 BCM 3.6 to BCM 4.0 Software Upgrade Kit

You can upgrade from 3.6 right to 4.0 if you have the 3.6 to 4.0 upgrade auth code. You have to have the correct authcode to get to 4.0. If you have the 3.7 to 4.0 auth code than you will have to go to 3.7 first.

download the prevention and recovery pdf and follow the steps worked for me. https://app51.nortelnetworks.com/GBSJSP/gbsViewAttach.jsp?ID=023371-01

You maybe ok yet Unified Manager is not accessible after upgrade. Upgrade may appear to stall at 77% -------------------------------------------------------------------------------- Problem Description When upgrading to either 3.6 or 3.7, it appears as if the upgrade stalls at 77%. The...

yes, I connected an IDE cd rom used a bit generator on Nortels KRS and reimaged takes about 20 minutes with an IDE cd rom and another 45 minutes to do the platform init. don't forget if it's 3.x to change your year to 2007 before you do the platform init. I've used KRS several times now works...

If you generate the code on KRS it is case sensitive but it works great I have used it several times.

you can generate the access code on krs now with out a nortel case similar to generating a keycode

Try applying Smart update dektop to the BCM and then reinstall element manager.BCM.R400.SU.DESKTOP.007_BCM_4.0: BCM.R400.SmartUpdate.Desktop.007-200803

They are developing a patch for the M series phones we have a site with this issue after installing the latest core .122 patch.

We had this same issue on a BCM 400 4.0 voip trunks was working fine and stopped.You look in active voip line and nothing shows up calls over IP fail. Neither a reboot or powercycle would restore it also took applying smart update system to restore the 32 active voip trunks and allow voip trunk...

Dependencies: Required patches - Please apply patch BCM370.194-OS2 prior to this service update patch to ensure that there is sufficient space available on the NNACTIVE (F:\) drive.

Check out BULLETIN ID: 2006007338, Rev 2 some power supply issues with ver 3.6 and 3.7 Update to include the date to which the BCM Y-Cable Field Maintenance Kits will be available: December 31, 2007. Background: Nortel has been regularly reporting an issue on the BCM / SRG / BCM50 TOP ISSUES...

BCM370.237-UM3

feature 989 should work make sure you enable record call under the mailbox class of service