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I attended a class given by Sunset Learning. Go to their website. To learn about the ucce I took their course DRV-ACCE-CVP-8.0 Administering Cisco Unified Contact Center Enterprise for CVP Environments (AUCCE-CVP. It was a 5 day (ALL DAY) class. They had remote classes where you could...

The tape drive on our sl-100(msl 10) thinks it is demoounting a tape. I can't busy, test, power off, demount or mount a tape. It gives me an error saying "wait until tape is finished demounting". I've replaced the I/O controller and tape controller. Any suggestions would be appreciated. A man...

thanks A man once said, "a good tech ain't afraid to do something stupid.

I know it's not a Norstar but I have to start somewhere. The tape drive on our sl-100(msl 10) thinks it is demoounting a tape. I can't busy, test, demount or mount a tape. It gives me an error saying "wait until tape is finished demounting". I've replaced the I/O controller and tape controller...

roflmao lol...so true Yesterday I completed a request for one additional phone to be installed. Upon completion the client asked if I had repaired the bad phone. What phone? Turns out, someone stole the handset cord, easy fix. Trying to leave,the garage mechanic stops me to report that his phone...

will do, thanks. A man once said, "a good tech ain't afraid to do something stupid.

I put a toner on a jack to locate the cable on the mdf. Now the set has a constant static coming thru the speaker when the phone is sitting idle. I moved the set to a new port and no more static. I noticed two other sets have static also. When I go offhook the static leaves. Is it possible that...

Thanks , I got it. Easy fix.

I have a startalk flash that the admin password has been changed or forgotten. Is there any way to reset the pw without loosing data, messages etc... Will the vmail lock me out after too many failed attempts to login? I have not powered down the system yet or disconnected it from the Norstar...

Thanks, that explains it. All the phones in this office have all the lines assigned and they want them to ring on all phones.

Is there a way to program call fwd busy/ no answer and have it NOT effect your lines. If I put cfb/cfna on any set, the calls into the system (on the 1fb's) go to voicemail. Receptionist takes calls on 3 lines, then transfers the calls to their intercom keys. They do not want calls to the main...