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How would the Call Status app help this person to answer calls from queues?

System: IP 500 V2, 9.0.2.0 I have a manager who uses Xima Chronicall to monitor 15 groups with queued callers. When wait times become excessive, she would like the ability to pickup once of the queued calls (from any group she selects.) We tried to use "Call Pickup Members", but that works...

@AAcon: Are you suggesting that I make those changes in conjunction with NLPeterK's solution? If I use Colletive Call Waiting on the internal-only huntgroup, do I also need to turn on call waiting for the receptionists who are members? Early on I tried a similar approach, but found that...

My system: IP Office 500 V2 - v7.0(12) We have two receptionists who answer incoming calls from a huntgroup. They have three call appearances, with the last one reserved. Internal users call an internal-use-only huntgroup that rings the receptionists. We generally can't contact the...

I understand. I'll need to review and consider the best way to solve the business issue. Thanks again for your help!

Yes, the setting that tlpeter referenced is in VM Pro. After making the change, I'm concerned that it's not working as expected. It looks like the call priority increase is helping to move that call forward within the hunt group queue, but it's not being treated as a higher priority than...

Thanks! I'm embarrased that I didn't see that as an option (during the first 90 minutes I spent considering a solution). :)

My system: IP Office 500 V2 - v7.0(12) I have an automated attendent setup. The caller is prompted with a menu and is transferred to a hunt group based on their selection. The user will be queued in the hunt group until someone can answer their call. I'm hoping that when transferring to a...

Thanks for your help, but voicemail wasn't the problem. Hunt Group Call Waiting was enabled, which led to this issue. After disabling, all works well.

My System: IP Office 406v1 3.2(61) Hi All - I have enabled queuing for my hunt group. I'd like calls to remain in queue and then ring to an available member when one becomes free. To test this, I disabled all of the hunt group members and placed a few calls into the queue. I left one...

Thanks Kwing - I guess that solves the mystery. Unfortunately, it's my understanding that the v4.2 doesn't support the IP Office 406v1 hardware. Looks like I'm stuck!

I tried using the short codes to activate/deactivate (*08/*09). Although the DND feature worked, this did not impact the lamp status on the DSS. Any other ideas?

I'm activating DND on the user station (4412D+). I have assigned a "Do Not Disturb On" button. When I press the button, the lamp toggles as expected. However, the DSS station with the "User" button does not light to reflect that status change. Should I be setting DND status with a...

Relevant system info: IP Office: 406v1, 3.2(61) Stations: 4412D+ Reception: 4424D+ w/DSS

Unfortunately, that is not the behavior I'm experiencing. As I indicated above, the "User" button lamp (on the DSS) does not light relative to the user DND status. It only lights when the user is on a call. I don't need to see the difference between Busy/DND - I just need the receiptionist to...

BAS1234 - Thanks for the updated link, but this IP Office 4.x doc doesn't seem to address my question (or I'm overlooking the information). Do you think this information indicates that the DSS User lamp should work in conjunction with DND on v3.2(61)?

BAS1234 - That link confirms that 4412 phones operate fine with a DND toggle button (and I agree), but doesn't address how you would diplay the status of DND on the reception phone DSS. WESTI - I have tested and retested. The "User" button lamp does not light relative to DND status. It only...

System: IP Office 406v1, 3.2(61) Stations: 4412D+ Reception: 4424D+ w/DSS Is it possible to diplay the user DND status on a DSS lamp? Currently, each user is assigned to a button on the DSS, but the lamp is only displayed during an active call. I'd like the lamp to display (or blink or...

You can send to: IP-Office-3-1-65@InstituteOnline.com

I have a 406v1 - the last line of your post is exactly my issue: "Once the upgrade to 3.0(999) has completed the IP Office can be upgraded to 3.1.65 prior to upgrading to 3.2 as normal." My original question... where can I get 3.1.65?