Pickup Queued Call on Demand?

[Cached]

System: IP 500 V2, 9.0.2.0

I have a manager who uses Xima Chronicall to monitor 15 groups with queued callers. When wait times become excessive, she would like the ability to pickup once of the queued calls (from any group she selects.)

We tried to use "Call Pickup Members", but that works a little too well, since that feature will cause the manager to pickup any queued OR ringing call to the target group's members. She sometimes ends up on the phone with a non-queued caller.

SoftConsole was a good alternative, until we had more than 8 groups to monitor.

How else might we approach this, other than adding a "Group" button to her phone for all 15 groups (which would require a phone with many more buttons)?

 

[intrigrant]

Use good old CallStatus...

 

[Cached]

How would the Call Status app help this person to answer calls from queues?

 

[holdmusic34]

*91*N# hunt group enable, in the middle of the storm.
*92*N# hunt group disable, once the tempest has passed.

The Treasure Fleet is in the harbor!

 

[intrigrant]

Oh, sorry does not work on your version.

 

[tlpeter]

The manager should log in to the group with the highest amount of waiting callers.
Give the manager a phone with a button module and program 15 buttons to login to the groups individually.
This will prevent picking up a call already ringing on an agents phone.This won't work with longest waiting ofcourse!


BAZINGA!

I'm not insane, my mother had me tested!

 

[derfloh]

I would also go with a button module. I don't like them very much but that is one of the use cases they really make sense.

 

[amriddle01]

Just use "call pickup group" in the code, that only picks up group calls