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What version of CallPilot are you running?

Draggaj is correct. Have you verified that you have licensing for RAN in LD14? Also I don't believe that the Miran card is supported anymore but it should still work.

I've seen this out in production many times before without any issues. KCFLHRC suggests that there could be some errors generated, personally I have never seen any alarms resulting from an add on module not physically attached but I could be wrong.

in AACC you can specify application short call thresholds but setting this threshold doesn't seem to have any impact on reporting as far as I can tell. If I look at formulas there's no reference to this value at all. My hunch is that this Short Call Threshold can be set and perhaps referenced...

I don't see why you would want to backup your system if your making these types of changes. If your building new then you should have any problems. You may just want to do an export of all your scripts just to be safe but other then that you should be able to create all of the above and be...

Thanks Firebird. I am continuing to investigate this but it does appear that MAS with AML integration have nowhere near the functionality of MAS with SIP integration. Hopefully I can find a solution otherwise it's back to the old MIRAN and UTC. DH

Got ourselves an annoying problem. We have a MAS Server 7.0 integrated with CS1000E AML. We have a WAV file uploaded to the MAS which is linked to a Music Route that we use for the contact center. Problem is the music is always starting at the beginning of the wave file rather then coming in...

Thanks for the feedback guys. One last question, I have a multimeter, I would like to check at the PDU to make sure that there is no power before I start unplugging the DC leads. Is it as simple as Red lead on Positive and Black on Negative or will that kill me? lol Once I kill the breaker at...

Hi Folks, I have to remove a Meridian Mail column from a working Option 61. The MerMail is on it's own pedestal and is DC powered, the system is already decommissioned; I just need to physically remove it. My question is how to I remove the DC power without killing myself? This system has...

Make sure your voice path is taking the same path both in/out of your MPLS network. All hopes should be the same, if the voice path is not taking the same route when it returns it may cause the issue you've described above.

Have you checked your values in Configuration\Historical reporting and ensure that you haven't maxed out the DB, seems unlikely but it's where I would start.

The AACC is not supported with 4.5, doesn't matter if it's a lab system. If your trying this failover in the lab and it's not working it's because your connecting to a 4.5 switch....you need to upgrade your lab switch to a support version. Cheers.

Not sure how you were sold AACC 6.2 if your pbx is on release 4.5, minimum supported release is 5.0......

You could also transfer the call to a Phantom TN that would drop into VoiceMail. From there you can built an application in Call Pilot (Assuming your using CP) that would play the message in question. These calls would be pegged as transfered/terminated rather then abandoned. Effort1584 idea...

SP1 is required for AACC 6.2. Windows 2008 R2 64 bits.

Ah ok, the way your ports are configured they do no use Agent ID's or Call Presentation class, only agents are assigned call presentation. What is it that you are trying to accomplish anyhow? Cheers

It sounds like your MPS ports are acquired by AACC and are login in with agent ID's configured in your CCMA. In this case you will need to lookup one of the agent ID's used by the MPS ports, under the agent configuration there is a field for call presentation class. This will tell you which...

Your supervisors will first need to have a phone that is in a "Supervisor" ACD queue and is acquired by Contact Center. You should also make sure your supervisors are in a call presentation class that is non forcing so their phones will ring when the call overflows. You will then need to create...

A Web on hold comfort group consists of a list of sequential messages that are sent to the customer's desktop, while the customer waits for an agent to respond, for a specified period of time to their initial contact, on a Web Communications skill set. A Web Communications Comfort Group are...

There is no way to pull a report on the value of a variable to the best of my knowledge. One way to tackle this is for each option in your menu to transfer to a CDN which would then come back into your contact center and execute the appropriate script, you would then be able to pull CDN reports...