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AACC 6.2 - Comfort Groups 1
- Thread starter Skaret
- Start date
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1
- #2
A Web on hold comfort group consists of a list of sequential messages that
are sent to the customer's desktop, while the customer waits for an agent to
respond, for a specified period of time to their initial contact, on a Web
Communications skill set.
A Web Communications Comfort Group are optional messages sent to the
customers desktop to keep him/her engaged if an agent doesn't respond
immediately for whatever reason, i.e. after an agent has answered a Web
Chat, a possible scenario would be if the agent has to walk away for 5
minutes to retrieve a related fax.
are sent to the customer's desktop, while the customer waits for an agent to
respond, for a specified period of time to their initial contact, on a Web
Communications skill set.
A Web Communications Comfort Group are optional messages sent to the
customers desktop to keep him/her engaged if an agent doesn't respond
immediately for whatever reason, i.e. after an agent has answered a Web
Chat, a possible scenario would be if the agent has to walk away for 5
minutes to retrieve a related fax.
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