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The trunks are copper....and yes, I'm trying to get the Line Redirection to initiate a flash on the line. So far, all I've been able to do is get the F71 to appear as the first digits outpulsed on the 2nd line the system uses to redirect (observed thru the Monitor App). What I need to figure...

I have a BCM50 ver 3, they want to use Line Redirection to send calls to a cell phone. The redirection works, but it grabs a line to make the call and therefore ties up 2 lines for the duration of the call. The customer has the Call Transfer feature from the telco, and can the link feature to...

One method we have used for calling remote sites is to put the extensions of the remote site in a Hunt Group and instruct the main site to call the remote site Hunt Group DN. If it's set up for Broadcast it will ring all the phones in the Hunt Group. We've been able to redirect the overflow...

Loading the SU4 patch corrected the problem on the system we were having trouble with. Thanks to all for the help

I have two BCM50's ver 2, connected with 4 VoIP Trunks Calls between the site to individual DN's or to the opposite end PSTN work fine. Using CDP with location A being 7 and 221-250 DN's, and location B being 8 and 321-332 DN's Dialing 722X from location B reaches the correct DN at location A...

Still waiting on the Smartupdate 04 patch to come available on my suppliers ftp site Will let you know once I've been able to load it.

I have a BCM50 rel 2, all available patches loaded. In the CallPilot Greeting Table Setup we have set Menu Repeat Key to 6. In testing, pressing 6 does nothing and after a few seconds we get the 'Exiting the system' recording and the call disconnects. This also happens at the end of the...

Thanks norstarboy125 I will check the touchtone gate again, though the last time I looked it was not turned on. Thanks snowman50, I got my hands on the patch and will try loading it.

Sorry for the delay...for some reason I'm not getting emails anymore when a reply is posted. Thanks Snowman....do you know which patch it is? I thought this system had all available patches applied so would like to check.

We went on site and loaded all available patches on the ver 2 BCM50. This did not fix the ftp patch loading problem. Anyone else have this problem and found a cure?

Try adding brackets around the AND statement =IIf(([Service]=True And [LastVisit]<=(Date()-42)),"Yes","No") or =IIf(([Service]=True) And ([LastVisit]<=(Date()-42)),"Yes","No")

Thanks for the responses Return to Auto Attendant is turned on, but I have tried turning it off. It made no difference. The General Delivery Mailbox is turned on, and I am able to dial it and leave a message in it from the Auto Attendant. I will have a look at the second CCR tree that Dan...

I have found that in addition to the vpn from the remote site to the BCM you need a vpn from one remote site to the other....basically creating a triangle. Also, the ports need to be open on all three routers. I have managed the dynamic/static problem by using the built in Dynamic DNS...

Our customer has a BCM50 ver 2 software. The Auto Attendant picks up, plays the greeting and continues to CCR Tree 1. At the end of that greeting there should be a short pause and then the call should get transferred to the General Delivery Mailbox. It works this way on our test system...

Thanks...I'll check the ring group for the target lines again though I thought I had removed them. With the Monitor program I see the call going out of the far end on the VoIP trunks, and coming in on the near system on the VoIP trunk, then momentarily alerting the extension, then immediately...

Hi I am having trouble getting the software update to read patches from my ftp site on my version 2 BCM50's. It works fine on the half dozen version 1's we manage, but I get a 'failed activity' error.....rather cryptic. If I wasn't able to perform the upload successfully with the version 1...

Yes. The target lines are built with public and private received numbers duplicating the extensions, with the network id included on the private. Thru further testing I have found that removing the control set from the target line fixes the problem on a version 1 system (our test unit) but...

I have 2 BCM50s, each in a different city, connected with 4 VoIP Trunks. System A can call System B internally, and use System B's Pool A lines for external calls, no problem. System B can call System A, and can use System A's Pool A for external calls no problem.....but when they try to dial...

Have you tried straight from a browser? or only from Element Manager? If from the browser, what does your address look like? Did you use https or just http? https://xxx.xxx.xxx.xxx/callpilotmanager

If his i2050 works, could you use a usb hub to connect the i2002 phone thru the software vpn his laptop is using? (I'm assuming a software vpn rather than the linksys the i2002 is using)