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Hi How do you configure the Ubiquity software as we are having issue with our one X mobile and looking at Ubiquity there is no setting/servers programed. How do you add these or where does it get it from? Is there a any set up guides for Ubiquity. Any Help guys would be great

This is what I get guys. This time I used the internal address. I left it over night last night to see if it would upgrade on the customer address but still on FW 45. I will check it again in an hour to see if it has worked on the internal address but i have my doubts.. Just to advise I have...

Sorry I do not quite understand. Are you telling me to use that specific IP address. I IP address in my example was made up...

Hi All Bit weird this one... Copy Image to the tftpboot on the 8300 I can see it there. Log onto g450 run the copy tftp module mmxxxxx.fdl 172.18.1.1 3..... However it is always returning TFTP general failure. Any Idea's

I think i've sussed it. Basically anchoring to the correct screen position. I think thats it anyway. Well it works..

Hi guys this is daft I know!!!! I'm sure its staring me in the face but I just cant find it. Basically if I Compile and run my very basic app which currently consits of a created background and an exit button. when it appears on my screen and I maximize it my button stays in the same...

Hi explain the routing in detail for us..... what is the pilot number..is it a hunt group? or X port etc....

It makes no odds if you only have 99 steps or on earlier versions 32 as you can link vectors together. So you have one main VDN that takes the first call control based on ANI routing for example if ANI = xxxx route to. when you get too full route to vdn/vector. However you will still have...

you could in theory possibly use incoming ANI routing albeit long winded. If you have ANI as a feature within your vector programming. you could rout to specific VDN's from the main VDN based on the state area code using the route to VDN to control your VOA.. I am UK so do not know US...

Change time of day....... will open a time of day routing table where you can administer the time against route patterns and then apply them to your ARS tables.

Maybe my post is not clear do not remove the PHNLDLEGNTH setting. If your ARS setting are set correctly you will not need to worry about your long distance dialed digits. The system when dialing back from call log could be striping a leading digit so it uses the 1 to make that up. I would remove...

settings file my friend.... If your PHNCC setting is 1 I'm guessing your in the US remove the 1 from PHNLD and what have you set in the PHNLDLEGNTH ?

No but I have many time ran into the system inserting the digit that appears in the 46xxsettings file when calling back from the call log. It may be that there are ARS settings or even route pattern insertion but to me it sounds like the settings file. Does this happen when dialing the number...

Hi IP address for the Ip-softphone should be located at the main site. Also regarding ARS tabes. That all depends if location based ARS has been set up? You will nned to check what location LSP is "disp locations" and then for example if it is location 2 you will need to run "list ars ana loc...

remove the 1 from the PHNLD reboot phone and test. I take it you dial 9 for a line.

you need to check the PHNLD and PHNCC settings in the 46xxsettings.txt.file.

Are these phones logged in with a station number and working fine and then suddenly drop?

How many times a day does this takes place? Have you got a agent trace running on CMS now?

If you dont want to tip him off it sounds like you want to set him up. Why don't you tell him that there is a monitor on the phone because of the issue and then see if he pulls his finger out with his work load.

This is a hypethetical question..If you have a voice recorder that works on the CTI data stream this in turns gets it's feed from an AES that receives its info from the CTI link programmed on the CM. There must be a away of capturing that info form the CM. I have looked at capturing an MST of...