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  1. hulk68

    status a station

    I am trying to find the status of a station on a Magix system. i am more familiar with a definity station where i can type, "stat station" and it will tell me if the station is on hook, or off hook, port and other great stuff. how do i do this on a merlin magix?
  2. hulk68

    extension call forwarding and operator vmail

    I have an extension 3339 that I want to ring to my front desk. So i forward that call. OK. Fine. I then want that call to get the operators voicemail box. So I change my routing table to push 3339 vmail to the appropriate boxes. I make a test call to 3339 and it just rings and rings at the...
  3. hulk68

    remove extension

    How do I permanently remove or delete an extension? (I need step by step guidance) thanks for the help.
  4. hulk68

    softphone and telecommuter mode

    Thanks to all who replied to this. The button doesn't work, but dialing the numbers directly or assigning an autodial works great. Thanks a bunch.
  5. hulk68

    softphone and telecommuter mode

    I checked my hunt group form - it is ucd-mia, but we are still having the problem. The user can log into the hunt group, but both the auto-in and manual-in buttons are greyed out and can't be used.
  6. hulk68

    softphone and telecommuter mode

    4merAvaya, thank you for replying and helping me out. i know nothing about EAS and non-EAS. i gave her a 'log-in' button, thats all i know. can you give me any advice or direction to go from here? thank you.
  7. hulk68

    softphone and telecommuter mode

    I have a definity 3gsi R2 switch. i have a user running softphone, with tellecommuter mode. it works fine and dandy, no issues. i need to add that extension into a hunt group, but cant seem to do so. i gave her buttons to auto-in, login, and log out. i can see her in the hunt group, but her...
  8. hulk68

    monitor outgoing calls

    thanks! any additional commands to view how many active lines on the truck he gets for outgoing calls?
  9. hulk68

    monitor outgoing calls

    I have a user stating his outgoing and long distance calls are failing. What command can I utilize to see what is happening? (is there one to see how many of the 25 outgoing lines are being used at one time?)
  10. hulk68

    The Seagate software Activex Viewer is unable to create it's resource

    thanks for the help. you are right, it is a security issue. i had to lower his intranet zone to medium from medium high, and now it works just fine. thanks again.
  11. hulk68

    The Seagate software Activex Viewer is unable to create it's resource

    I have read thread784-418857, which is basically this: I created a crystal report using crystal report 8 put it on the web and there is only one computer is getting this error when trying to access the report from the web and below is the error.."The Seagate software Activex Viewer is unable...
  12. hulk68

    PSA setup

    your help is greatly appreciated! i think i am very close but am missing one step somewhere. i found PSA in 'disp syst cust' - it was already on. for the phone i want to log into, does the port have to have no extension on it? (that is what i have been doing) maybe it's something with the...
  13. hulk68

    PSA setup

    i found that article and will read up on it, thank you. "display cos x" doesnt work at all for me. i cant find PSA in cor or cos pages...
  14. hulk68

    PSA setup

    i enter the psa associate code and get the confirmation beep. i then enter the station number and just have silence. do i need to hit # or anything after the station number or before the security code? (i tried psa associate code, station number, security code with no #'s or anything else and...
  15. hulk68

    PSA setup

    i have a FAC set to *8 for PSA'ing. i set a security code for my extension. in 'list config all' i have the port set to "p". what do i have to do now to get an extension on that phone?
  16. hulk68

    call voulme to one simple extension

    I have one extension I need to get reports for. It is not in a hunt group or anything else like that, just a stand alone DID extension. It is a simple extension that only goes to vmail after 3 rings. I just want to know how many calls go to the extension a month. I have ASA and a Definity G3si...
  17. hulk68

    c lan command

    Perfect, thank you.
  18. hulk68

    c lan command

    I am trying to get into the settings of my c lan cards. What is the command to type into ASA to get into these? I am running Avaya Site Admin.
  19. hulk68

    AT&T 952

    I moved the bad phone from its place to a known working different analog jack - issue still exists. thanks. what else?
  20. hulk68

    AT&T 952

    yes, i left the phone unplugged and w/o batteries overnight. then i put new batteries in it the next day and plugged in the phone cord. this didnt change the status of my problem.

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