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Jamie - After resetting to the defaults we used: password : all lowercase GC

tlpeter - I reset the security settings back to default in order to ensure it was not a PW issue. Do you think it could still be a password problem? It is acting like it is but I thougth the reset back to default would clear that. Is there something else I should be looking for? or doing? GC

I did the reboot after the install of Manager and upgrade wizard shows that the 4.1 is aval its just when trying to run it I get the fail initial check, can not upgrade. ** According to the 4.0 documentation things should be fine with what I am trying to do.... I am baffled. Thanks for those...

Hi all - I am looking for any advice on a upgrade issue I am having. System is: 406 v2 PCS11 Manager 3.2 (61) Steps taken so far: Unistalled manager Reinstalled manager 4.1 Upgrade Wizard fails initial check I thought it was a password issue so with the help of catalyst support reset...

Ok you guys are awesome - was totally something easy. It was the setting in CCV set log off time and it was set to 9:00am not 9:00pm when our building shuts down. <smacks forehead> Thanks all GC

Thanks for the responses. To answer your questions Is the system rebooting by any chance? No Do you have Forced Login Set for users? Yes as a test I unchecked the option in users profiles. From the help it does not seem to me this would be the issue but well give it a shot. IP or Digital...

HI all - As stated in the Subject line I have a small issue with our phone system. Running Avaya IPOffice 406 DS V. 3.2 (61) Manager 5.2 (61), phone manager pro on all workstations. Since our most recent upgrade to 3.2 (61) all phones logout automatically at 9:00am. I have gone through...

Hi all - I am looking for some help with an error I get when using CCC Reporter. When I try to run a report and use a date Range outside of the standard options I get a error with the calendar when trying to change months. Error: An error has occurred in the script on this page Line: 1...

Thanks for the replys - Platnumguy, I see in the log that the message is "could not access 'cdo.message' object. When you say not set up correctly are you refering to CCC Reporting tool? I will look into the SMTP set-up and try to verify its correct. Thanks for the continued help! GC

Hi all - I am having an issue with the CCC Reporting tool and the auto distribution to various email accounts. I have set up the preset reports to run and be e-mailed automatically. - The reporting tool shows the reports are being run daily. - Reporting Admin console has proper smtp server set...

I want to thank everyone who posted here for me - alot of good advice and tips. It seems my first issue has been resolved as I am now able to us the reporting tool. I resolved it by: Full Uninstall of CCC Uninstall of IIS and ASP.NET componants Reinstall IIS and ASP.NET then put back CCC. It...

Try to stop and then restart the CCC Reportign Service. I had this same issue and this step resolved it.

KevDBF - Thanks for the reply - everyone has been very helpfull! The problem is I cant even get to the point where i select the criteria for the report - I wish i had that problem cause it sounds like you found the fix. Did you ever encouter the same error when the report was attempting to...

Kavsagol - Would you (or anyone) be able to provide me with some additional detail on what I would be looking for when I check the Reports Directory within IIS? I have no knowledge of how IIS should be set up but it appears during installation to have done what it needed to do. Thanks for you...

Thanks for the quick response SuperJenks I verified the SQL Services are running. I even stopped and restarted the servcies with the same result. I will try to test the connection her shortly. Greg

Hi All Currently getting the following error message when trying to run a report with the CCC Reporting tool. I have not been able to get this application to work properly. When I open the CCCReporting link I get fully populated interface but whenever I try to access a report I get the...